Regardless of the purpose of their stay, the cost of their stay, all Hotel guests want the same 10 things from a Hotel in addition to a warm welcome, a friendly face, attentive service, heartfelt thanks and to know that the hotel is their “home away from home” (read on or watch the video).
Suitable Aroma: Upon entering a hotel and the hotel room, the smell of the property has a major impact on a traveller’s first impressions.
Cleanliness: This is an absolute must. Hotels must uphold the highest cleanliness standards, offering clean public spaces and bedrooms.
Adequate safety/security: Guests have a significant expectation for the most diligent safety and security measures today in a Hotel.
Internet: Guests at all types of hotels demand some level of Internet service, but business hotels must offer the highest level of connectivity.
Comfortable beds: A hotel’s most very basic need: Only if the bed is of good quality, clean, well maintained and well positioned in the room is it suitable.
High Quality Bathroom plumbing: All guests should expect clear, potable water; proper and continuous hot running water and no leaks.
Attentive phone answering: the hotel must employ agents who can effectively and efficiently answer a guest’s questions and concerns.
Lighting: Lots of Hotels don’t offer adequate lighting, however lighting enhances the guest experience and provides a sense of security.
Simple, tasty food: The availability of food and beverage outlets varies based on the hotel service level. Breakfast is turning into a must.
Check in/Check out: Nowadays, a front desk check-in and check-out experience is constantly evolving, however hotels need to stay focused.
Guests should always know what to do and where to go when they enter the hotel. It should be Convenient and Consistent regardless of the time of day or year.
What do you think?