The traits that might make up a Great Hotel Leader can vary depending on the Hotel, Organisation, team and work environment (read on or watch the video).

Hotel Leaders will also vary in style – are you someone who dictates the group and doesn’t listen to anyone else’s opinion? Or do you lead with a more bureaucratic or democratic style?

But, here are what I consider to be Critical Traits that make up a Great Hotel Leader: 

  1. Honesty. Always do the honest thing. It makes Hotel employees feel like they know where they stand with you at all times.
  2. Confidence. If you don’t believe in yourself, no one will. But, not Arrogance. Being able to say “I don’t know” is a powerful skill though.
  3. Care. The strongest, most effective Hotel Leaders I’ve met care not just about the business, but also about the people in it and the people impacted by it.
  4. Integrity. These are people whom are respected and worth listening to. Hotel employees prioritise and seek Hotel Leaders that meet their commitments.
  5. Focus. Know where you’re going and have a strong stated mission to lead people on. If you’re not sure, how can your people be sure?
  6. Excellent persuasion abilities. People have to believe in you and what you do – you have to persuade people of this — it doesn’t just happen.
  7. Fearlessness. True Hotel Leaders are not afraid to take risks or make mistakes. True Hotel Leaders make mistakes born from risk.
  8. Empowering. True Hotel Leaders make their associates feel emboldened and powerful, not diminished and powerless.
  9. Passion. Whatever it is, you must have passion for what you’re doing. Live, breathe, eat and sleep your mission.
  10. Engagement. Great Hotel Leaders get all members of their teams engaged. They do this by offering them challenge, seeking their ideas and providing them with recognition for their contributions.
  11. Compassion. Talented people want to work for leaders and organisations that truly care about their employees and the communities in which they operate.
  12. Self-awareness. Many unsophisticated Hotel Leaders think everyone should be like them; that too can cause their downfall. They surround themselves with people like them. “Group think” can blindside them and cause failure.
  13. Celebration. In today’s Hotels, people are working very long hours and they need to take some time to celebrate their successes in order to recharge their batteries. Those Hotel Leaders who fail to do this create burnout.
  14. Personal Developers. Going from individual contributor to Hotel General Manager and beyond requires building competencies and focusing on the right things. No one ever tells you that there are many levels and many adjustments you need to make along the way.

Great Hotel Leaders must be aware of their own style and make the effort to learn how their style actually comes across to their team? They must also learn to flex their leadership style to individual team members so that they can communicate and behave in ways that motivate and inspire.

Shift after Shift, Year after Year, Great Hotel Leaders must be Flexible; but they must also be Persistent in their approach?

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