Hotel employees have to be highly motivated to Perform at their best around their Hotels. In order to allow this to occur Hotel Managers need to provide a Hotel which is free from politics and should be independent. Hoteliers should be able to communicate with each other in an open and safe environment (carry on reading or watch the video).
Always encourage feedback and give feedback – two way communications. As a Hotel Manager you should respond quickly to the complaints or issues from your employees or any other stakeholders. Not just the Guests. This gives a positive Image, developing a positive culture within the Hotel.
Hotel Managers should not just use Feedback to develop sales. Feedback is helpful information or criticism communicated to us so that we can possibly adjust and improve current and future actions and behaviours within our Hotel.
Feedback is often mistaken for criticism. In fact, what is viewed as negative criticism is actually constructive criticism and is the best feedback that can help to formulate better decisions to improve and increase our performance.
Top performing Hotels are top performing Hotels because they consistently search for ways to make their best even better. For top performing Hotels ‘continuous improvement’ is not just a catchphrase. It’s a true focus based on feedback from across the entire Hotel system – customers, clients, employees, suppliers, vendors, and stakeholders.
It is not about simply about understanding the information that a person receives, it is about potentially acting on it, but certainly appearing grateful to those involved for their contributions to the discussion. Even if we do not act on their feedback or even believe it to be true.
Make sure that people providing feedback, in return receive feedback about their own ideas and suggestions.
Every time we speak to a person, employee, customer, vendor, or similar, we should communicate feedback. In fact, it’s impossible not to give feedback.
Invest time in asking and learning about how others experience working with your organization. Continued feedback is important across the entire organization in order to remain aligned to goals, create strategies, develop products and services improvements, improve relationships, and much more. Continued learning is the key to improving.
Who would dispute the idea that feedback is a good thing? Everyone in a Hotel can benefit from Two-Way Communications used properly.