What could I do? My first Duty Management Shift was only next week. I was terrified. What was I going to do? Who could I turn to for help? (carry on reading or watch the video)
I finally asked Tony for some advice. He had been a Hotel Duty Manager for more than 30 years. He was seen as skilful and powerful as a Hotel Manager. But, would he help me at the beginning of my career?
I sat down with a Coffee and I was given a scruffy piece of paper upon which Tony had listed some of the skills I might need to survive as a Duty Manager in the Hotel world.
It was not until I had been a Duty Manager for a year or so that I realised how strong Tony’s advice was …..
Part 2 tomorrow.
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