Archive for month March, 2017

You only need 6 skills to become a Hotel Front of House Manager, Housekeeping Manager or Duty Manager Read on or watch the Video. MANAGEMENT AND LEADERSHIP SKILL To set priorities, delegate, motivate and develop your people, coach them to become top performers and communicate objectives and goals. Gain the core management skills you need […]

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Hotel Financial Planning – Read the Text or watch the Video A Financial Plan is a detailed look at the Hotels current and potential future financial position. Financial plans are the ENTIRE financial accounting overview of a Hotel Business. An understanding of a detailed Financial Plan, including an understanding of the Value of the Hotel […]

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Read the Notes or watch the video  I never really knew what a Supervisor was when I first started work; I knew they were paid more than me and I knew that they did different things which I wasn’t expected to; but I never really knew precisely what? Regardless of where you worked within Hospitality I […]

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Regardless of how busy you are during your shift – Your only mission is to serve. Be patient. It is not easy. Do not show frustration. Be consistent throughout. Read on or watch the Video Do not let anyone enter your Hotel without a warm greeting. Ask for a reservation. Do not make a single […]

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Dear Everybody, Today we move onto week 3 of our look at Organizational skills of use to us within Hotels and Hospitality. Organizationwk3 And if you want an activity on the topic download the following. Organizationtaskwk3 Best wishes, Stephen

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For those outside Hotels it may be hard to see how several years as a Hotel Manager prepares you for almost anything else in life; but it is clear that the skills and attributes needed to be a good Hotel Manager prepare you for a wide range of other roles. Read on or watch the […]

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Watch the video or read the Notes 8 Lessons I Learnt in a Week. Day 1 that I could iron a shirt….Shift 1 that I should wear a clip-on-tie Late on the Bar in a Hotel near London! As the week progressed I learnt the following… Your first Job will simply not be your Dream […]

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