Archive for month June, 2017

What is the biggest Hotel Marketing Mistake? (Read on or watch the video) I am often asked about the mistakes Hotels make with their Marketing – today I am talking about what I consider their biggest – a lack of commitment to On-line Marketing. So what happens if you do not commit to online Marketing? […]

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Events in our Shifts rarely go the way we’d like them to, but that doesn’t mean you have to give up or let the shift crumble around you (carry on reading or watch the Video). Developing your “Hotel Shift toughness” helps you be more resilient and build armour to persevere against the problems that shifts […]

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Always respect Housekeepers & Butlers I was asked which Department I wanted to start work in, I said “Housekeeping please – I would like to start with an easy job”. The H.R.M. spat out her Tea. Everyone in the room looked amazed (Read on or watch the Video). The Next Morning came around soon. I was working […]

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No matter who you supervise and where you supervise within the Hotel; I still think there are only 7 skills that you need to understand, practice and think about all the time (Read on or watch the video). Here we go: 1.    Listening – This one is simple right? Well simple and easy are not […]

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What exactly is a Hotel Assistant Manager? Some thoughts for you – regardless of your age, experience, department or style of Hotel. (Carry on reading or watch the video) Issue 1 – Assistant Managers are very busy and are to work very hard if they are to succeed. Assistants are expected to carry out a […]

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