Archive for month July, 2017

Instead of being robotic in how I approach Hotel work, I tried to be thoughtful and always ask myself if something could be done more efficiently or eliminated altogether (read on or watch the video). You know — the Hoteliers who scurry from task to task, always checking e-mail, organizing something, making a call, running […]

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How to Ask-for-Feedback as a Hotel Worker (read on or watch the video) What-ever your job and where-ever you work – getting feedback from the right person can help you understand your performance within the Hotel. Your Supervisor or Manager can use the opportunity to help you understand weaknesses or strengths. Feedback from fellow Hotel […]

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As a Hotel Worker I was expected to be self-confident every time I did anything in the Hotel – but did I always feel confident? Of course I didn’t (read on or watch the video). When I was younger, sometimes my shift was just like one big scary story – moving from one frightening incident […]

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Providing a Safe Hotel that doesn’t compromise safety is one of the biggest challenges that a Hotel Team faces (read on or watch the video). I have been asked to write about this topic. Achieving this needs planning that starts with staff training and guest education about safety and security issues. Management must also consistently […]

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Many Hoteliers see Hotel Management as Science whilst Many Hoteliers describe Hotel Management as an Art. What do you think? (Read on or watch the video) In any discussion to conclude whether Hotel Management is an Art or a Science, we must understand the features and meanings of both Science and Art and compare them […]

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