Archive for month August, 2017

Whilst you are deciding how seriously to treat the care of your customers over the next few hours I thought I would give you some facts to be thinking over…. (read on or watch the video) Top two reasons for customer loss in Hospitality are simply Customers feel poorly treated or a Failure to solve […]

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I have spent some time this last month talking to people who have just started working in Hotels (read on or watch the video). I discovered that no matter what job they did in a Hotel, they spent a large part of their life now in a world where most of them did not know much […]

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Every Hotel Job, of course, has its specific knowledge (read on or watch the video). However, in addition to this, the qualities that make an individual a good Hotel Supervisor tend to be fairly similar across all Hotel Departments. The following are 5 essential skills that Hotel Supervisors need to have regardless of whether they […]

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What should Hotel Managers do? (Read on or watch the video) One good answer to this question could come from using the ideas of the famous late Peter Drucker. A native of Vienna, Austria, Mr. Drucker was an intellectual who many say created the modern study of management. His ideas relate to Hotel Management just as they […]

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