Archive for month September, 2017

An occasional well-timed “hmmm” or “uh huh” showed the Hotel Managers Generosity. (Read on or watch the video) Listening is more important than ever within Hotels, yet listening skills have become a rare gift—the gift of time. Around the Hotel, effective listening means fewer errors and less wasted time. Listening builds careers. It saves money. […]

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Unfortunately we all have to make decisions all of the time, ranging from issues like what to do during our Hotel Shift, right up to life-changing decisions like where to live or study (Read on or watch the Video)? There are surprisingly only a few ways you might make a decision at around the Hotel. […]

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Have you ever wondered how some Hotel Departments work together as effective teams and others never do? (Read on or watch the video) No matter which Hotel Department the team is based or the work carried out, Teams have basic needs if they are to succeed. No Group of People will succeed as a Team […]

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Whether you are a Chef, Housekeeper, Front of House or F. & B. you will find the same things in a great Hotel Department ! (Read on or watch the video) What follows are the results of discussions held with friends about “What they considered to be the characteristics that made a Hotel Department a […]

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Where-ever we work around a Hotel – If we have no understanding of what is expected from us at work –  We cannot possibly know if we are being successful in our job around the Hotel – whether we are a shift-worker, a Supervisor or the Hotel General Manager (Read on or watch the video). […]

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Hotel workers are likely to be based in the same building as their General Manager or Departmental Managers, but how often do you see him or her? And how often do you get the chance to really talk? Once a week? Once a month? Less, maybe? (Read on or watch the video) A Hotel Manager […]

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Have you ever had a problem In the Hotel that refused to go away? (Read on or watch the video) No matter what you did, sooner or later it would return….just remember a re-occurring problem can be a symptom of a deeper issue! “Quick fixes” may seem convenient, but they often solve only the surface issues […]

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Hotel Work Success is as easy as A-B-C-D-E (Read on or watch the video) In a Hotel everybody has the same 24 hours each day. Many of us consider that 24 hours are enough and we always achieve what is necessary – many of us however would like more – rarely if ever achieving what […]

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Love them or hate them, long and tiring and sometimes grueling shifts have become standard practice in Hotels across the World. Please read on for the Hotel Shift survival guide (or watch the video) : 10 great tips for pushing through to home time! Preparation It’s important to get at least six hours sleep before […]

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You are really mad at the Front Office. You have explained your point of view ten times. They never listen. You cannot believe that the Hotel Receptionists can be so insensitive (read on or watch the video). So, you wait. You’re convinced that eventually they will have to change; and see that you are right […]

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