Archive for month November, 2017

Being a professional in your chosen field means much more than wearing a uniform, possessing a college degree and a noted title (read on or watch the video). Professionalism also has to do with how you conduct yourself within the Hotel….. Arrive five minutes early each day. Don’t be that employee who’s barely making it […]

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If you want to be successful within your Hotel work and get a better job in the future you need to be passionate about your work (read on or watch the video). You need to be motivated and driven to be the best you can be regardless of your job or your hospitality work. Passion, […]

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Min hated Sales, she was not alone. But she knew that her Hotel would fail because she wasn’t selling her services and products (read on or watch the video). A simple attitude adjustment was all it took for Min to go from cold call coward to a confident closer. Min can’t pretend that she’s always […]

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Muhammad thinks he is an expert in his Hotel in the Department where he works – but is Muhammad an expert or no better than the rest of them? (read on or watch the video) The other day somebody referred to Muhammad as an expert in the field of Hotel Work. While it’s true that […]

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During the toughest of Hotel shifts it takes a true leader to be positive, especially when all those around them are being negative (read on or watch the video). Why not be different to those around you? So when others are negative, be bold and be positive despite what others do or think. It’s easy […]

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As an experienced Hotel Worker in a Hospitality business, “you may as well shut down” if you are bothered by every difficult encounter (read on or watch the video). Every Hotel professional encounters guests who are short-tempered, belligerent or just plain rude from time to time. But the impact these encounters may have on us […]

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There are a lot of tough jobs out there, but some professions are also misunderstood (read on or watch the video). Hotel work is definitely a tough, misunderstood job. Maybe for some reason lots of people underestimate the difficulty of being a Hotel worker. The fact is that Hotel work is a lot harder than most […]

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I spent hundreds of hours in my early career Budget Planning in my hotels, simply evaluating past earnings and expenses and projecting them for the future (read on or watch the video). Was there any point to it all I used to ask myself as a young Hotel Manager? The Hotel Senior Managers told me […]

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Hotel General Managers can have an unfairly bad reputation (read on or watch the video). They’re often thought of as the enemy, but in reality, they’re only human, and are just trying to do their jobs, which happen to depend on you…. And often, Hotel General Managers truly do care for their employees and work […]

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Things we should never do as a Hotel Manager if we are to be a success in our careers (read on or watch the video) 1.              Never go looking for an Argument. If you’re in a bad mood at somebody or something, walk it off or treat yourself to a nice plate of something. If […]

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