Archive for month August, 2018

How to Be a Successful Hotel Worker? Hotel Workers will make or break the success of each and every Hotel. Maintaining consistent rules, having clear and simple expectations and a sincere desire to help their Guests enjoy their stay will make every single Guests’ stay more employable. But what other attributes do you need to […]

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Bad Shifts Can Happen in Hotels  Whether you had a bad shift in the Kitchen or the Restaurant, whether you have had a disappointing day in Reception or whilst Housekeeping, it’s important to get over your bad day and rid yourself of negative feelings so you can wake up in the morning and start fresh.  […]

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What makes a Great Hotel Department where extraordinary employees love coming to work every day? What makes a Great Hotel Department that attracts, retains, and motivates the very best talent? (read on or watch the video) Here are 11 attributes that I believe are characteristics of the Greatest Hotel Departments for top talent, based on […]

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Health and Safety in Hotels: What Hotel Managers Should be Responsible for? (carry on reading or watch the video) As a Hotel Manager it is a Basic responsibility to provide a safe and healthy workplace for your Staff, your Guests and Others. Every country’s laws lay down different but wide-ranging duties for Hotels. How must each […]

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Are Good Hotel Accountants Needed? Surely All Hotels would be worse off for not having a Good Accountant? As Hoteliers, we should not underestimate the breadth of knowledge and experience a Good Accountant can provide our Hotels? (read on or watch the video) In reality, very few of us would Fix our cars at home. Instead, we would […]

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How to Deliver Basic Training within the Hotel? Some people get Hotel Training right; others get it less so.  I have been asked to offer these tips again and see if you can use them or pass them on to someone you know (read on or watch the video). Always prepare for your Training so […]

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4 Questions Every Hotel Manager, Hotel Supervisor and Hotel Worker Need to be able to Answer. Successful, effective Hotel Work essentially begins by simply being able to answer 4 key questions (read on or watch the video): What is expected of me? Hotel Managers have an obligation to tell their employees what is expected of […]

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During my first experience working in a Hotel Kitchen my Head Chef ignored me ….. (please read on or watch the video) Today I feel like telling you about how, when I was Training in the Kitchen, I was quite offended by the Head Chef’s insensitivity towards me as one of his Trainees. But let […]

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Hotel Managers should never COMPLAIN…. My First Hotel General Manager sometimes made it to 9 a.m. before complaining. Most days he said that he wouldn’t complain all day. After some thought, I lowered my expectations. As the first thing he did was complain at a 9 a.m. meeting. If he’s not careful, he’ll start complaining by 7 […]

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The Most Important Choice that a Hotel Employee makes Every Day is choosing How you Show up to Your Hotel. Don’t react to people and circumstance. Respond from intention (read on or watch the video). How you show up determines where you end up? Show up Complaining – Encounter Negativity. Show up Closed to Suggestions […]

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