Archive for month September, 2018

5 Common Complaints about Hotel Meetings Do you ever go to a Meeting in your Hotel that is a complete waste of time? You are a really busy person and you could be spending your time more Productively? (read on or watch the video) I worked in one hotel for 18 months as a young […]

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Understanding the Hotel’s Financial Issues as a Busy Hotel Manager After I was promoted to my first managerial post, my own Hotel Manager made it clear that gaining management experience and continuing education wasn’t my only priority (read on or watch the video). Despite being a non-financial manager, he also expected me to become equally […]

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What Affects the Hotel Culture? The short answer is: everything. Many different factors in the Hotel play a role in developing it’s workplace culture, including: (please read on or watch the video) Hotel Leadership: the way your Hotel leaders communicate and interact with Hotel employees, what they emphasize, their vision for the future, what they expect, the stories they tell, […]

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Why Hotel Customer Satisfaction Is Important? You should never ignore the importance of Customer Satisfaction in a Hotel. There are dozens of factors contributing to the success (or failure) of a Hotel and Customer Satisfaction is certainly one of them (read on or watch the video). If you don’t care about Customer’s Satisfaction, don’t expect […]

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I often spend time thinking about what makes the Best Hotel Leadership Staff within the Hospitality Industry. In this blog, I am talking about the common value of Compassion – all of the best Hotel Leadership Staff appear to have (read on or watch the video). The Best Hotel Service is normally founded on the […]

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