Archive for month November, 2018

Your Hotel is comprised of individuals with unique preferences, strengths, weaknesses and ideas. Never use the exact same approach to motivate, encourage or manage all of them. Focus on individuals and customise your approach to fit each one (carry on reading or watch the video). But, there are also the real basics of Hotel Management that you […]

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Every employee working in your Hotel expects to be appreciated for their work and for the efforts they put in shift after shift for the success of their Hotel (read on or watch the video). Employee recognition is a process through which Hotel Managers, Hotel Supervisors or Hotel owners should make a conscious effort to […]

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Consistency is seen as the first rule by many in Successful Hotels.  Before your Hotel Management approach can be effective, it must be consistent. You must reward the same behaviours every time they appear, discourage the same behaviours when they appear and treat every member of your team with an equal approach (carry reading or watch […]

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As one of the Hotel Leaders, you should set an example in terms of your behaviour. If you do not arrive on time, your team will be less punctual. If you cannot keep your emotions in control, your team will lose their temper more easily. You should behave in front of the team yourself how your own […]

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Yesterday we spoke about the Problems Raphael, our Head Chef of the Hotel, was having, working with Min, the General Manager, which was a constant struggle for both of them. 6 ESSENTIAL STEPS TO RESOLVE A CONFLICT in hotel WORK – Part 1 I suggested that you can’t win a Conflict in a Hotel; getting […]

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Though Raphael enjoyed working as the Head Chef of the Hotel, working with Min, the General Manager, was a constant struggle for him. At every meeting, Raphael would take great care to explain why all her ideas were unworkable. Min was constantly asking for sales projections and financial data from him and always wanted it […]

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