Archive for month February, 2019

What are the most important Issues for a Hotel Manager to focus upon when Managing People in a Hotel? (carry on reading or watch the video) Show Interest in what is being done If you are interested your staff will feel that they can approach you about anything. When you put the effort in it will build […]

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I studied a small number of Hotel General Managers and I examined what their jobs entailed, who they were, where they had come from, how they behaved, and looked at how these factors varied? (carry on reading or watch the video) The daily behaviour of the successful Hotel General Managers I studied generally conformed to […]

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Hotels only have a limited number of hotel bedrooms to sell to guests on any one day. So, in order to maximise their revenue and financial success, Hotels need to make the right decisions every day in terms of pricing and distribution, ensuring they sell as many hotel bedrooms as possible, at the best possible […]

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Leading any part of a Hotel is a privilege. People follow you and are committed to working for you – this a blessing within Hospitality or any other Industry (carry on reading or watch the video). What a shock I had at the beginning of my career when I realised that I did not have […]

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I am normally eager to give these Hotel facilities a try when I come across them. Sometimes we can be getting quite anxious about the need (carry on reading or watch the video). One of my biggest fears are that the toilets that I have to use are smelling and that they will be unclean […]

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Your legs feel shaky; you notice your palms sweating. You walk nervously into the strange new building. That Hotel. The colours, sounds, smells; all the new faces blend into an unfamiliar mash of impressions (read on or watch the video). Your pulse steps up to a sprint and you paste an eager-to-please smile onto your […]

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Have you ever wondered “Am I Working for a Truly Great Hotel?” – I know I have – lots and lots of times; as I sat there checking people in and out, frying eggs at 6.00 a.m. or cleaning behind the bar at the end of a shift. “Am I?” (carry on reading or watch […]

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A man and a young teenage boy checked in to a Hotel and were shown to their bedroom. The two receptionists noted the quiet manner of the guests, and the pale appearance of the boy (carry on reading or watch the video). Later the man and boy ate dinner in the Hotel Restaurant. The staff […]

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Successful Hotel Interns and Trainee Managers turn into successful Hotel Managers and this does not happen by accident. Successful developing of in-experienced Hotel Managers is deliberate and intentional (read on or watch the video). Quality time must be spent early on in an Intern’s development The number of hours that are spent with Interns does […]

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I am passionate about customer service. I have always enjoyed providing great service; regardless of whether it was for external customers or so-called internal customers. But what is an internal customer and why is it so important that we look after them? (Carry on reading or watch the video) Internal customer service is the service we provide fellow […]

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