Archive for month April, 2019

Bad Service in Hotels is a disease that has yet to be cured. Non-caring attitudes and approaches sicken all of our customers and all of us alike (carry on reading or watch the video). However, if you don’t care, you should change jobs and not work within a Hotel. And, stop reading this article. It […]

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… As a hard-working Hotel Manager, it is not impossible to end the day dazed and confused. And disorganised. (carry on reading or watch the video) However, if you decide to get into a habit of an end of shift work routine that you complete – EVERY SINGLE DAY – things could be better? Of […]

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Recently, I have been asked to write about what I considered to be the most important Hotel Operations Issue? (carry on reading or watch the video) After some reflection I decided that it was the importance of Manners in today’s societies – after a few bad services I have received recently during Hotel experiences. In […]

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Whether you are a Hotel Supervisor already, you want to become one or you manage them – today I provide for you my opinion as to what they are or should be in a 250 word blog (carry on reading or watch the video). Roles and responsibilities vary by work department and Hotel, but in […]

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What exactly is a Hotel Manager? Some Issues for you to consider – regardless of what job you are applying for – your age, experience, department, location or style of Hotel (carry on reading or watch the video). Hotel Managers are very busy and are to work very hard if they are to succeed. Do […]

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Regardless of who it is dealing with potential Hotel Customers, whether it by phone or in person, it is about one thing only…”The Guest”. (carry on reading or watch the video) We all know there are many aspects to Hotel Sales, but being vigilant, and proactively going above expectations is what makes the great experience […]

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Managing quality is crucial for Hotels. Quality service and products helps to maintain customer satisfaction and loyalty (carry on reading or watch the video). If you have poor service in your Hotel, good luck selling it … No amount of aggressive marketing can save a Hotel that has bad service in its Operations? Hotel Guest […]

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Everyone is not the same in your Hotel. They can never be equal. Thank goodness for that. In today’s age that’s a radical thought (carry on reading or watch the video). I am not saying certain Departments and jobs are better than others. I am saying we are different as individual humans. Let me explain. […]

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How to ask your Hotel Manager for Performance Feedback – How to Ask-for-Feedback as a Hotel Worker? (carry on reading or watch the video) Your Hotel Supervisor or Hotel Manager can help you understand your weaknesses and strengths? Feedback from fellow Hotel workers can give you an impression of your performance and attitude? What-ever your […]

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