Archive for month May, 2019

Whether you’re thinking of becoming a Hotel Manager or you’re thinking of recruiting one, you might not appreciate how few skills a Hotel Manager requires – but those few skills are not all that often found in the same person (carry on reading or watch the video). So, if you want to be a Hotel […]

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Have you ever wondered how some Hotel Managers work together as part of an effective team and others never do? (carry on reading or watch the video) No Group of People will succeed as a Team if some basics do not exist.  No matter which Hotel the team is based or where the work is […]

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Listening is more important than ever within Hotels; yet listening skills have become a rare gift – the gift of time. Around the Hotel, effective listening means fewer errors and less wasted time. Listening builds careers. Listening saves money (carry on reading or watch the video). Tips for effective listening. Always face the speaker and […]

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As a Hotel Waiter or a Bar Person you must work towards excelling in the following areas. Please share this with any Hotel Waiters or a Bar People you know or any Hotel Trainers (carry on reading or watch the video). Public image-conscious As Hotel Waiter or a Bar Person, you must always maintain a […]

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Hotel Operations Managers fill a critical role in a Hospitality business – You should not be a Hotel Operations Manager until you have a good level of experience in other aspects of Hospitality Management (carry on reading or watch the video). In addition to needing a wide range of business and interpersonal skills to succeed; […]

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What are you going to achieve personally during the next 12 months? Don’t just read this question but answer it. Start thinking about it right now. By the end of the shift write it down on a piece of paper and put it in your pocket or your bag (carry on reading or watch the […]

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In our Hotels we do not enter the door for the first time and become Professional. Perhaps many of us will never become Professional? But, the choice is yours …. We cannot all afford to belong to a Professional body. We cannot all have followed a Professional course of study. But, if you want to […]

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Communication in a Hotel is as important as blood is for your body. Just like your physical body, when blood stops moving through your body – when Communication stops moving through your Hotel – bad things will happen…. Communication can allow trust, productivity and influence to build around your Hotel. Taking time to communicate clearly […]

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Hotel Managers that are successful have lots of strong relationships with lots of loyal customers who have climbed all the way to the top of their Loyalty Ladder. The Loyalty Ladder is a framework created by academics to define the level of loyalty a customer has with a business and there is no reason that […]

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I am just home from a busy shift, looking very ordinary with my suit and tie. But tired. Very tired and hungry. I need my bed. Before I left the Hotel today, I was stopped at the Front Desk for help and saw a Hotel Guest I knew (carry on reading or watch the video). […]

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