Archive for month June, 2019

Important Studies show that only 7% of communication in a Hotel is based on the written or verbal word. A huge 93% is based on nonverbal body language (carry on reading or watch the video). Communication is not just an art or science of expression. It is much deeper than that. It is the way […]

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As a Hotel Manager it is very important to set a goal and work towards it. This will not only ensure a more enjoyable working life but will also help you to cause less confusion and stress at work (carry on reading or watch the video). Tips for Setting and Achieving Goals: What do you […]

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Today in a Hotel there are so many things that can get hard working people into trouble at work. Honest mistakes sometimes caused by in-experience (carry on reading or watch the video): Mistakes That Could Get You in Trouble in a Hotel: 1. Over-promising and under-delivering Only ever accept jobs that you are qualified for […]

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I have recently been looking at what provides Hotel Managers with their greatest worries within their first 12 months of employment ? I also looked at those planning to apply for their first Hotel Management position in the near future what was worrying them? (carry on reading or watch the video) I found 3 common […]

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In most Hotels, before the General Manager hires a Manager to work for them, they assume that the individual knows how to carry out certain tasks in the Hotel whenever required (carry on reading or watch the video). Typically, it is essential that they know the following tasks: 1. Sending out an Email Writing formal […]

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Anger is an emotion that cannot be ignored or forgotten. Anger is seen as a strong emotion or a feeling that is directed towards a supposed grief or injustice (carry on reading or watch the video). Some Hotel Managers have high tolerance levels toward any kind of nuisance going around. They can very efficiently let […]

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Whether you are the Hotel General Manager, an H.O.D., a Hotel Supervisor or one of the real Hotel Workers you will find that the same things make a Hotel a great place to work (carry on reading or watch the video). It is Filled with passionate people. Hotels should hire people that are passionate about […]

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Is creating a Hotel Budget the most important thing a Hotel does? Budgeting is simply the process of creating a plan of how to spend your money (carry on reading or watch the video). Creating this spending plan – this Budget – allows the Hotel Managers to understand whether they will have enough money to […]

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Many years ago, when I had my first Hotel Appraisal, I was very nervous. I had no idea what was going to happen or what the whole thing was for (carry on reading or watch the video). I entered the room and I froze – there was the Personnel Manager and the General Manager. Were […]

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I have spent some time this last month talking to Hotel Supervisors who had started off working in Hotels before gaining their promotion (carry on reading or watch the video). I am now going to tell you the most often spoken about issues that the Hotel Supervisors wish somebody had told them, which I think […]

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