How to Professionally Deal with a Bad Hotel Manager?
You’re weary. You’re frustrated. You’re unhappy. You’re demotivated. Your interaction with your Manager leaves you cold. They are a bully, too intrusive and over controlling, always picking on you. And petty. (Read on or watch the video)
They take credit for your work, never provides positive feedback and misses each meeting they schedule with you. Or they simply fail to support you in accomplishing your job? They never recognise your excellent performance or that of anybody else? Your Hotel is joyless and unhappy?
They are a Bad Hotel Manager, REAL BAD. Dealing with a less than effective manager, or just plain Bullies, is a challenge that too many Hotel employees face today? Try these ideas to help you deal with the situation.
Firstly consider that Your Bad Manager May Be Unaware You think He or She Is Bad? Start your campaign by understanding that your Hotel Manager may not know that they are a Bad Manager?
Remember YOUR definition of Bad depends on YOUR needs, the manager’s skills and the circumstances?
A hands-off manager may not realise that their failure to provide any direction or feedback makes them a Bad Manager? They may think they are empowering their staff? A manager who provides too much direction and micromanages may feel insecure and uncertain about their own job? They may not realise their direction is insulting to a competent, secure, self-directed staff member like yourself?
Or…maybe the boss lacks training and is so overwhelmed with their job requirements that they can’t provide support for you? Perhaps they have been promoted too quickly or their reporting responsibilities have expanded beyond their reach? In these days of downsizing, responsibilities are often shared by fewer staff members than ever before which can affect their ability to do the job well?
This Bad Boss may simply not share your values? Different generations of workers often have different values, certainly about vacation time and work-life balance. And, having different values to your Manager can cause problems!
If your values are out of sync with those of your Manager and you don’t think this imbalance will change, you do have a problem? Maybe it’s time to change Managers? But, until then, these actions are recommended for you to preserve your relationship, such as it is.
Recommended Approach to the Unwitting Bad Hotel Manager
Talk to this Manager. Tell them what you need from them in terms of direction, feedback, and support. Be polite and focus on your needs. You need to tell the Manager exactly what you need from them? Telling the Manager that they are a Bad Boss is counter-productive and won’t help you meet your goals.
Ask your Bad Hotel Manager how you can help them reach their Goals? Make sure you listen well and provide the needed assistance they request.
Seek a mentor from among other trusted Hotel Managers or more skilled peers, with the full knowledge and cooperation of your current Bad Manager, to enlarge your opportunity for experience.
If you’ve taken these actions, and they haven’t worked, go to your Bad Hotel Manager’s Manager and ask for assistance? Or, you can go to your Human Resources staff first, to rehearse and gain advice? Understand that your current Bad Manager may never forgive you, so ensure that you have done what you can do with them, before taking your issues up the line!
You may never hear what the Bad Hotel Manager’s Manager or the Human Resources Team did to help solve your Bad Manager’s behaviour. It’s confidential. But, do allow some time to pass for the actions to have their desired impact!
If nothing changes, despite your best efforts, and you think the problem is that they don’t believe you, draw together co-workers who also experience the behaviour. Visit the Bad Manager’s Manager to help them see the size and impact of the behaviour.
If you think the problem is that your Manager can’t – or won’t – change, think about a transfer to another department or Hotel? This recommendation presumes you like your employer and your work so you don’t regard quitting or job searching as your best option? If a transfer or promotion is unavailable, begin your search for a new job.
Recognise that you have the right to a Professional Environment in your Hotel. You are not the problem! You have a Bad Hotel Manager. They are the problem. You need to deal with them!