I have been asked to share with you some more inspiring Customer Service Quotes which I thought could just as easily be applied to our lives in Hotels (read on or watch the video):

“Our greatest asset is the customer! Treat each customer as if they are the only one!”Laurice Leitao, Customer Service Professional

“The customer is not always right…. You just make them think they are.” Mike Mancini

“Customer service is not a department, it’s everyone’s job” – Anonymous

“Until you understand your customers – deeply and genuinely – you cannot truly serve them” Rasheed Ogunlaru

“When people like you, then you have won 80% of the battle.” Pamela Nelson

Courteous Treatment will make a Customer a Walking Ad” James Penney

“Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” Benjamin Franklin

“The more helpful you are, more pleasant the customer is” AJ Saleem

“Listen to your customers deeply, or you will have none” Bryan Clayton

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else” Sam Walton Founder of Walmart

“Your most unhappy customers are your greatest source of Learning” Bill Gates

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better” Jeff Bezos Founder of Amazon

“The Result of a Business is a Satisfied Customer” Peter Drucker Author and Educator

“Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense” Neil Patel KISS metrics

“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves” Steve Jobs

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” Ken Blanchard

“One customer, well taken care of, could be more valuable than $10,000 worth of advertising” Jim Rohn Entrepreneur

“Let’s take most of the money we would’ve spent on advertising and marketing and instead of spending it on that invest it in customer service and then let our customers do the marketing for us through word of mouth” Tony Hsieh Zappos

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages” Henry Ford, Founder of Ford Motors

“Treat the customer like you would want to be treated. Period!” Brad Schweig

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong” Donald Porter

“Do what you do so well that they will want to see it again and bring their Friends” Walt Disney

“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” Maya Angelou

“Always begin with: So that I can better serve you, do you mind if I ask a few questions?” Jodie Shaw

“Great customer service is a critical competitive advantage for a business.” Steve Benson

Read them again and pass them on to your colleagues. Really think about them in your Hotel!

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