Generating value in a Hotel requires bringing together an amazing group of people around a worthy cause and compelling vision (carry on reading or watch the video).

There is one thing very successful Hotels have in common – it’s the people who are able to create a culture and reshape a Hotel.

That means it’s critically important that you hire the right Hotel Managers. Here are 8 traits that are a must:

They must have emotional intelligence. Self-awareness and self-management are important skills; people with Emotional Intelligence move the entire team forward, not just themselves.

They must have a growth mindset. Every hire needs to believe that with effort, perseverance and drive they can develop their natural qualities. People with that mindset are open to learning, feedback and becoming more productive and effective.  

They must have relentless drive. A great hire should have self-motivation and tenacity. The best hires are looking for a combination of growth opportunities, responsibility, autonomy and a chance to prove their worth.

They must have a positive attitude. Being able to look on the bright side is a valuable asset in any new Hotel Manager. A positive outlook often signifies a resilience and fortitude that can benefit your Hotel. Negativity has no place in a success-oriented Hotel environment.

They must be lifelong learners. Hire smart Hoteliers who are open to learning and the constant pursuit of knowledge – personal or professional. These people encourage others to pursue their own development.

They must be agile and flexible. Don’t settle for someone who is satisfied with getting it “just about right.” Hire the Hotelier who is prepared to change course in the face of unexpected events, the Hotelier who will lean into a situation and learn and fail and learn some more as they go.

They must value teamwork. Hoteliers who pride themselves on how well they work on their own might not be the right candidate. You want Hoteliers who are primarily a team player. Team-oriented individuals know how to contribute to a group’s collective energy and they understand that teams can get more done in less time than solo practitioners.

They are natural problem solvers. Solving problems is at the center of what many Hoteliers do at work. Whether there is a problem to be solved internally or externally, knowing how to discover new solutions can be a valuable skill in a new hire. Those who can handle even the toughest situations in a wise and positive way.

You can always teach Hotel skills and traits of a Manager, but these core elements can’t be taught or faked. Hire the right Hoteliers, then teach them what they need to know to be successful in your Hotel.

Leave a Reply