For Hotel groups to function effectively, Hotel Managers and Hotel Supervisors must attend to both the climate within their group and the process by which they accomplish their tasks (carry on reading or watch the post).
Critical to a healthy Hotel Work climate and an effective process are strong communication skills. Below you will find the basic characteristics of effective communicators, plus tips to help Hotel Supervisors with group climate and process.
Although Hotel Supervisors can gain many of the skills described below through informal social interactions, they still benefit from having them made explicit. To better these skills Hotel Supervisors also need opportunities to practice as well as to receive regular feedback on how they’re doing?
Share the information below with your Hoteliers through reflective group discussions and assessment tasks during Induction or Hotelier Training Sessions during their earliest stages of employment.
To function successfully in a Hotel group, Hotel Supervisors need to be able to communicate clearly on their product and service ideas as well as other Department topics. Effective communicators should be able to explain their own ideas, express their feelings in an open but non-threatening way, can listen carefully to others and should ask questions to clarify others’ ideas and emotions. They can also sense how others feel based on their nonverbal communication and will initiate conversations about group climate or process if they sense tensions during a shift.
Hotel Supervisors should reflect on the activities and interactions of their group and encourage other group members to do so as well. Regular open communication, in which Hoteliers share their thoughts, ideas, and feelings, is a must for successful Departmental group work. Unspoken assumptions and issues can be very destructive to productive group functioning.
When Hotel Department Groups are willing to communicate openly with one another, a healthy climate will emerge and an effective Hotel Department work process will soon follow.
A Hotel Supervisor will have succeeded. Well done.