In Hotels, today we seem to focus more on the Profit and Room Occupancy – and less on the day-to-day requirements of Hotel Team Leadership (carry on reading or watch the video)
But it’s the job of most of our Hotel Leaders to make sure that their Teams understand the vision, that the Teams get the work done and that the necessary results are being achieved by the Hotel Teams. Without this Hotel Leadership, you won’t have Profit or Occupancy – or Success.
Here are some of the most important everyday skills Hotel Leaders need in order to lead their team well:
Maintain good communication. As a Hotel Leader, you have to keep everyone informed about projects, goals, and deadlines, so it’s essential that you communicate well. When you are open with your Hotel Team they’ll be open with you, creating opportunity for dialogues, feedback, and any questions or issues they want to address (and shutting down gossip and rumor in the process).
Build meaningful relationships. Get to know members of your Hotel Team individually – personally as well as professionally. When you put the effort in to get to know a bit more about the people you work with, and you better understand who they are and what they do, everyone works more productively and effectively.
Delegate effectively. Delegation is key to great Hotel Leadership. People perform better and are more engaged in their roles and responsibilities when they feel their skills and talents are recognized and put to use; and when you know the strengths and goals of each person it becomes easier to delegate strategically.
Manage conflict. When there is conflict – and there is always conflict in a Hotel – make sure not to ignore it but to address it and manage it. Turning away and hoping it goes away on its own can lead to a negative atmosphere in the Hotel, which in turn can affect the whole Hotel Team and affect the whole organization. It is crucial to address and manage conflicts in a way that people feel understood and know that a solution can be reached.
Be decisive. To lead a Hotel Team well you have to be decisive – willing to hold strong opinions along with an open mind. Decisiveness doesn’t mean you aren’t open to learning, but that you have a clear vision and can translate it into financially strong decisions. Strong decision making that aligns with your Hotel’s values and the needs of your Hotel Team brings great results.
Appreciate hard work. Don’t be one of these Hotel Leaders who doesn’t respect effort or who thinks hard work is just the minimum that people should do. Express appreciation for effort and hard work and do it often, because those who feel recognized and valued will continue to work harder than those who don’t. Appreciation builds confidence and engagement.
Lead by example. People look up to Great Hotel Leaders. They are constantly watching you and seeking your guidance, support and coaching, so it’s imperative that you set a good example, whatever expectations you have of others, set the example yourself. Act in the ways you want others to emulate.
Think about these important everyday skills Hotel Leaders need in order to lead their team well. Remember that without this Hotel Leadership, you won’t have Profit or Occupancy – or Hotel Success.