Free Learning Blog

All that you need to know during this shift about the UK leaving the EU (Read on or watch the video). As the United Kingdom and the European Union begin official talks on separating from their relationship, here is an easy-to-understand guide to Brexit for Hoteliers – just remember – most of what is going […]

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A Hotel Manager’s job is not an easy one – to be successful we must become both efficient and effective (Read on or watch the video). Efficiency often simply comes with experience, however effectiveness could be helped by thinking about the following 10 Do’s and Don’ts. Do Do get to know each team member’s work […]

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Communication at work is one of the most important skills for any Hotel Worker and Manager. Read on or watch the video for 10 Expert Tips.  Being a good listener is one of the best ways to be a good communicator. No one likes communicating with someone who does not take the time to listen to […]

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Providing a Safe Hotel that doesn’t compromise safety is one of the biggest challenges that a Hotel Team faces (read on or watch the video). I have been asked to write about this topic. Achieving this needs planning that starts with staff training and guest education about safety and security issues. Management must also consistently […]

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Becoming a Hotel manager for the first time is incredibly exciting – but can be extremely stressful in the beginning (read on or watch the video). You can make an impact from day one, but you also have to figure out how, exactly, how to do that. You will probably make a few mistakes after […]

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In a Hotel, a transaction takes place called a Service using resources, skills, ingenuity and experience in which often no physical goods transfer hands (Read on or watch the video). Sometimes physical goods are exchanged as part of their Service as well, for instance the Restaurant with its Food; but even then it still relies […]

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I don’t care at all what others think about me; but I regularly have met people in the Hotels that I have worked in who appear to worry too much (carry on reading or watch the video). These people are lovely and talented, but they tend to look down on themselves. And they envy others. […]

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Teams are the principal building blocks of the work of successful Hotel (read on or watch the video). I certainly cannot imagine a single Hotel that I have worked in where the co-operation of all of the workers who came into contact with each other hour after hour, day after day has been critical; but was it […]

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80% of Hotel Companies think they deliver great service, whereas only 8% of customers believe they have received great service (read on or watch the video). As we all know Customer Service has an impact on both existing customers and potential customers. Findings from research revealed that: 41% of companies do not respond to customer […]

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Cv. Writing Tips (Read on or watch the video) Everyone has to write a Cv. (a.k.a. Resume or Curriculum Vitae) eventually; but preparing a Cv. can be an extremely stressful experience. I am regularly asked for tips on how to do this. What follows today are some basic principles; but remember if you are asked […]

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