Free Learning Blog

The term ‘quality’ seems to mean different things to different people in different circumstances in our Hospitality and Hotels. This can be confusing (carry on reading or watch the video). Within Hospitality Management, there is no universally accepted definition of “quality”. Perhaps within Hospitality we already do regard quality as the degree of excellence in […]

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During a busy shift or another busy period of work we are often given additional things to do in the Hotel which are not part of our usual work routine. Whether we like it or not this is just the way it is. This is often referred to as Delegation (carry on reading or watch […]

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The People in the Hotel who look after the Money are called a lot of things … Accountants … Financial Managers … but Hotel Accountants are never seen – are they invisible? A Hotel Financial Manager does not just pay a few invoices and manage the petty cash … (carry on reading or watch the […]

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You know it is possible that Hotel customers may be more impressed by a service recovery than they are unimpressed by a failure itself (carry on reading or watch the video). Let me tell you the story of the Hotel that provided an annual special meal for a special holiday. Customers would book the table […]

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Work life balance is important for happiness at work I was reading this week a list of the Happiest Workers in the World. Why is it that Hotel Managers are higher up the list than their workers? Housekeepers are Happier than Chefs, who are happier than Kitchen Porters who are in turn are happier than […]

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Improved Hotel Worker Mobility is changing the lives of many workers within our Hospitality Industry. More than ever talented Hotel Workers, Supervisors and Managers are willing to move from their Country of Birth to get the job that they want (carry on reading or watch the video). As Hotels compete globally to attract these workers, […]

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Developing your “Hotel Shift Toughness” Hotels Shifts rarely go exactly the way Hotel Managers would like them to, but that doesn’t mean we have to give up and let the shift bring us to our knees in our office in a flood of tears (carry on reading or watch the video). Developing your “Hotel Shift […]

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No matter who you supervise and where you supervise within the Hotel; I think these 7 skills should be included during Induction Training or Training Early within your Hotel Employment (carry on reading or watch the video). You need to understand, practice and think about these skills all the time as a Hotel Manager or […]

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You are stressed, you have no friends and you do not want to make mistakes. To help reduce Stress in a New Hotel Job think about the following areas carefully during your early days (carry on reading or watch the video). Don’t Make-Out You Know it all. If a Hotel Manager goes into their new […]

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Life Long Training and Development at Work is often referred to as Continuing Professional Development (or C.P.D). CPD should be one of the most important things in a Hotel Workers’ job (carry on reading or watch the video). The purpose of CPD is to Continue the Development of your Knowledge and Improve your Technical Skills […]

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