Free Learning Blog

Many of us have made an effort to change some part of our lives whilst we have been working in Hotels. We have decided to change department, seek a promotion, to get a qualification or develop ourselves. We have wanted to change the way we do things in our Department or who does what? (carry […]

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What is Culture? A Hotel has a Culture. A Country has a Culture. A Town has a Culture. A Department within the Hotel has a Culture? Who cares? (carry on reading or watch the video) The term Culture refers to the beliefs and values that the individuals within a group share – perhaps we could […]

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I read this week that 87% of employees said that what mattered most was “A caring employer”. Good pay was listed as only the fifth most important factor in an employment relationship (carry on reading or watch the video). One of the reasons why money has moved down the importance list is that, today there […]

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Hotel team leaders and Hotel Managers are responsible for Hotel Team Leadership and should simply not be recruited if they do not have the skills to achieve the results that are required from their groups of people … their Hotel Teams (carry on reading or watch the video). Managing and getting the best results from […]

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LinkedIn is a social media site which is available in 24 different languages and can be a great help in your networking efforts. Whether you are a Hotel Manager, Hotel Supervisor or worker in a Hotel you can follow these tips to help improve your efforts on LinkedIn (carry on reading or watch the video). […]

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Always pick your words carefully if you wish to flourish in your Hotel Career. There are many obvious things that one should be careful of saying to their Hotel Managers in addition to the obvious curses and insults (carry on reading or watch the video): “No” You need to be cooperative at work as well […]

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My Personnel Manager said ‘Mohammad is your coach, while Rebecca is your mentor. You do understand the difference between the two Stephen?” (carry on reading or watch the video) “They might both carry out Training for you as well. But, others will as well” she said.  I was confused to say the least. “Of-course I […]

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If Hotel employees’ needs are being ignored, then why should the employee give their best for the Hotel? So, here are my thoughts on what your Hotel employees need the most from you? (carry on reading or watch the video) We need guidance when we work While the micro-management of employees has its obvious disadvantages, […]

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We often talk about the impact of strong leaders and how they use good management skills positively to impact a Hotel in various ways – but we rarely talk about the problems that are often created by bad Hotel Managers (carry on reading or watch the video). The following are four significant problems that occur […]

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Hotel employees have to be highly motivated to Perform at their best around their Hotels. In order to allow this to occur Hotel Managers need to provide a Hotel which is free from politics and should be independent. Hoteliers should be able to communicate with each other in an open and safe environment (carry on […]

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