Free Learning Blog

You are really mad at the Front Office. You have explained your point of view ten times. They never listen. You cannot believe that the Hotel Receptionists can be so insensitive (read on or watch the video). So, you wait. You’re convinced that eventually they will have to change; and see that you are right […]

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Is creating a Hotel Budget the most important thing a Hotel does? (Read on or watch the video) Budgeting is the process of creating a plan to spend your money. Creating this spending plan – this Budget – allows the Hotel Managers to understand whether they will have enough money to do the things they […]

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Communication in a Hotel is as important as blood is for your body (read on or watch the video). Just like your physical body, when blood stops moving through your body – when Communication stops moving through your Hotel – bad things will happen…. In many Hotels, most employees don’t have a clue about what’s […]

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I was reading this week a list of the Happiest Workers in the World. Why is it that Hotel Managers are higher up the list than their workers? (read on or watch the video) Happiest workers in Hotels Hotel Managers Housekeepers Chefs Kitchen cleaners Waiting staff Bar staff (the table shows the Hotel workers in […]

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Are we all too obsessed with being more successful than other Hotels – both within our own Hotel Organization and in other Hotel Organizations? (read on or watch the video) Are we all too obsessed with being more successful than other Hotel Departments, other shifts and with other workers? Even our friends and family? Too […]

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Exceptional Hotel Service Recovery for the Holiday Meal in the Tent Restaurant Read on or watch the video) You know it is possible that your Hotel customers may be more impressed with the Hotel when you get things wrong than when you get things continuously right? There is the story of the Hotel that provided […]

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A Hotel General Manager job is concerned with creating and achieving the Hotel’s business objectives (Read on or watch the video). Business objectives are the results you hope to achieve and maintain as you run and grow your Hotel. The following goals would be particularly important to a Hotel General Manager – perhaps this is […]

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During a busy shift or another busy period of work we are often given additional things to do in the Hotel which are not part of our usual work routine. Whether we like it or not this is just the way it is. This is often referred to as Delegation. (Read on or watch the […]

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The term ‘quality’ means different things to different people in different circumstances in Hospitality and Hotels (read on or watch the video). This can be confusing. Within Hospitality Management, there is no universally accepted definition of “quality”. Perhaps within Hospitality we already do regard quality as the degree of excellence in our Hotels and the […]

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In our Hotels the terms “leader” and “manager” are too often used interchangeably, but perhaps more of us need to understand that they are not the same thing. (Read on or watch the video) Not every Hotel Manager is a good leader, and those who demonstrate strong leadership skills within the Hotel are not necessarily […]

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