Successful Hotel Interns and Trainee Managers turn into successful Hotel Managers and this does not happen by accident. Successful developing of in-experienced Hotel Managers is deliberate and intentional (read on or watch the video). Quality time must be spent early on in an Intern’s development The number of hours that are spent with Interns does […]

I am passionate about customer service. I have always enjoyed providing great service; regardless of whether it was for external customers or so-called internal customers. But what is an internal customer and why is it so important that we look after them? (Carry on reading or watch the video) Internal customer service is the service we provide fellow […]

Hotel Managers should be responsible and willing to work hard within their Hotel. But, people often ask me “What Is Hotel Management?” (carry on reading or watch the video) Whether you are a Hotel Supervisor, Hotel Head of Department, Hotel Assistant Manager, Hotel Deputy Manager, Hotel General Manager or more Senior Hotel Executive Manager it […]

Mobile phones, email and social media platforms all provide us an easy way to communicate with co-workers and other people. While technology is associated with communication efficiency, the question is “Are we able to communicate effectively?” (read on or watch the video) Especially for Hotels Managers and Leaders, there are certain instances when face-to-face conversations […]

Whether you are responsible for hiring within just your Hotel Department or for the whole Hotel? This is a hard job. Hoteliers are in high demand and recruiting talented team members can be a real challenge (read on or watch the video). Once you receive applications, you need to decide who to hire? As you know, […]

One of the most basic lessons you learn in first year business school is the SWOT analysis – strengths, weaknesses, opportunities, and threats. It’s a great framework to apply to your Hotel to understand what you do well, what you can improve on, and where the greatest threats to your Hotel lie (carry on reading […]

A Hotel Manager’s office is a busy place, and Staff often have to queue up just to see their Hotel Manager. Time is precious, and apparently time is something which Hotel Managers and staff can never have enough of (carry on reading or watch the video). Making the most of this time and communicating well […]

Here are some Marketing thoughts for those amongst us who have never had the opportunity to attend a Marketing Class or Read a Marketing Text to help you find your Hotel’s or Department’s customers (It really is worth investing time in this short reflection) ….. (carry on reading or watch the video). Every Hotel Manager should […]

I will remember clearly my first day in my first real job; I got off the train and ran to the bush and was sick. I was not only nervous; I was frightened. First day work nerves are common, but Hotel Managers and co-workers do expect this from a new employee (read on or watch […]

What follows is a list of the more common traits of people who are Successful Workers, Supervisors or Managers in any Hotel Outlet. Think about them and yourself? (read on or watch the video) Ambitious as opposed to Unambitious. Broad-Minded as opposed to Narrow-Minded. Cooperative as opposed to Uncooperative. Discreet as opposed to Indiscreet. Even-Tempered as opposed to Temperamental. […]