Hotel Managers should know and many people who have worked with me know that two of the biggest Hotel Operations Management Principles are “No Surprises” and “No Rushing.” (read on or watch the video) No Surprises is simply a sure sign of adequate planning. When you work in a Hotel you have to anticipate what […]

Hotel Managers and Employee Personal Problems There’s a naive belief among many Hotel Managers that employee personal problems should be irrelevant to job performance and therefore something that managers can ignore. We like to believe that when employees enter the Hotel, all of their personal problems are left behind. To Hotel Managers with this belief, […]

When I have promoted people into their first ever Hotel Manager positions; some have performed well and some have not. Here are a couple of their stories…. (read on or watch the video) Charles was early in my career, and I hadn’t any experience in promoting people into Hotel Management; but I was working for […]

One of the biggest surprises to a new Hotel Manager is the intense stress brought about to keep their Hotel Staff always to work productively. This is especially true for Hotel employees who aren’t always doing the same thing day after day (read on or watch the video). Your staff not being effective can be […]

Middle Hotel Managers don’t get much respect. All of the glory goes to the Hotel General Managers and Senior Executives, who in turn focus their own occasional rewards on the workers. But Middle Hotel Managers play a vital role in Hotels and it’s a shame that many Hotel Middle Managers don’t understand their role, or […]

4 Things to look for in a Hotel Worker? When I used to interview prospective Hotel Workers, I looked for just four key attributes: Enthusiasm, Curiosity, Insight, and Perspective (read on or watch the video). Here’s why: Enthusiasm Motivation is probably one of the most important attributes of a good Hotel employee, and the best […]

Your Hotel Manager is a bad manager. It is such a surprise – they seemed nice during the interview. Whatever the reasons, you’re now stuck with a bad one unless you decide to do something (read on or watch the video). There are basically three approaches to dealing with your bad Hotel Manager: leave, get […]

Would you REALLY make a GOOD Hotel Manager? I thought I would write a bit about the Hotel Management Role, following on from what I said yesterday, for those of you who are un-decided as to whether to apply for a job (please read on or watch the video). Do you REALLY  Want to Do […]

Can ANYBODY Become a Hotel Manager? Today I will be writing once again about the skills you might need to become a Hotel Manager. And will be questioning the real difference between Management and Non-Management Hotel Jobs for those wondering whether it was the right thing for them? (read on or watch the video) I […]

Sawyers Laws of Hotel Managers’ Behaviour I have decided to tell you about my own Hotel Management Laws from my own experiences that suggest How Hotel Managers behave in and around their Hotels unless their own Managers or other Stakeholders prevent this behaviour (read on or watch the video). All Hotel Manager Experience All of […]