So what can Hoteliers learn from these people who have truly mastered their chosen area of sporting endeavour? Having an Aspiration – having a dream and making it as clear and as focused as possible. A sporting medal is a wonderfully ‘clean’ example of an aspiration – it is very specific and easy to measure, with a […]

Great Leaders like Gandhi, Lincoln, Churchill and Martin Luther King, have had an impact that has been unsurpassed in our era. But even these Great Leaders had vulnerabilities, like the Greatest of our Hotel Leaders, which reminds me that they were all still only human after all. Today I would like to share with you […]

Hotel Managers and leaders without good communication and influencing skills often fail where they work despite their technical and functional excellence. Research suggests that this is the skill area leaders struggle with the most, yet it is arguably the most important skill set for strong Hotel leadership (read on or watch the video). Fear-based persuasion […]

Teams of Hotel Managers working together well takes thought, planning, communication, understanding, respect, humility and learning.  When it works, it seems that groups of Hotel Managers can overcome almost any obstacle.  And when it doesn’t, it appears that we revert to childlike behaviour, sometimes missing our target by a long way. I thought it might […]

I care about people who do get me, those who like me and those that think professionalism is about getting results, not putting on a suit and tie and avoiding tough topics for fear of upsetting people (carry on reading or watch the video). Most Hotel Managers assume they have set clear expectations, however, from […]

Good Hotel Coaches will nearly always have successful careers and regardless of which Hotel Department you work in and which level of your career you are at, the following are the characteristics needed to Coach in Hotels (read on or watch the video): You are Trustworthy The foundation of a good coaching relationship is trust. An […]

How do I Coach my Employees in the Hotel? Coaching is a term often used in the Hotel but can have many meanings and interpretations. In this article I will focus on what coaching looks like, the characteristics good coaches hold, and why coaching is important? What is Coaching in Hotels? Often when we think […]

5 Common Complaints about Hotel Meetings Do you ever go to a Meeting in your Hotel that is a complete waste of time? You are a really busy person and you could be spending your time more Productively? (read on or watch the video) I worked in one hotel for 18 months as a young […]

The Pressure to Perform in a Hotel A mentor of mine used to say to me when I was starting to panic during a busy Hotel shift “is anyone going to die?” (read on or watch the video) As a Hotel Leader, I wanted to manage the pressure at work, not just for myself, but also for […]