Responsibilities of a Hotel Marketing Department Without marketing, your potential customers will never know about your Hotel (carry on reading or watch the video). This is why they have to SHOUT about your business and get the Hotel’s name out there. The more you let people know about you, the more people will start to remember […]

Members of Hotel departments – its Operations – are ultimately responsible for the success of the Hotel, and as such, maintain considerable power in your Hotel. Hotel Operations should have just 4 Major Aims (please carry on reading or watch the video). Achieving Sales Targets Hotel Operations have the major aim of achieving sales targets […]

A healthy Hotel works like a Puzzle with functional areas taking care of different activities that must work together (read on or watch the video). These functional areas group skills and tasks together to manage aspects of the Hotel that have their own rules and logic. Human Resources Your human resources functional area may include […]

Glossophobia is a strange word – ‘the fear of public speaking’. It’s a feeling many, if not most Hotel Managers are familiar with. Symptoms can range from mild anxiety to distress, nausea and even full-blown panic. So how can you control your’ Glossophobia? (read on or watch the video) Let me clarify, it’s OK to feel anxious or nervous […]

Only 6 Jobs….Surely that means Hotel Human Resources Managers are Lazy? Hotel Managers are normally a lot busier than this? (read on or watch the video) An efficiently run Human Resources Department can provide your Hotel with structure and the ability to meet business needs through managing your Hotel’s most valuable resources – its employees. […]

All Hotels, no matter what the size, need some sort of organisational structure to operate properly (read on or watch the video). Hotels without a set organisational structure have problems implementing company policies and operating at efficient production levels. Whatever a Hotel is selling or serving, certain areas are key to basic operations. As the […]

Hotel Leadership is the kind of thing that you recognise – but can’t quite describe. You know it when you see it, but you don’t really know what it is? (carry on reading or watch the video) Today, I’m going to offer some unmistakable qualities of a good Hotel leader. These are the kinds of […]

We all know Bad Leadership when we see it.  Probably, currently the image of that Bad Leader has made it into your mind (carry on reading or watch the video).  What might be a bit harder to describe is the distinction between Good Leadership and Effective Leadership? I think this is an important one for Hotel Managers interested in […]

Hotel performance management is all about trying to get the best out of individuals and teams. This has clear benefits for the Hotel as well as the individual. It should meet the needs of the Hotel and the employee (read on or watch the video). Activities within hotel performance management can be divided into stages. Firstly, performance […]

Networking can benefit your day-to-day job, your Hotel and your longer-term career (carry on reading or watch the video). Networking involves connecting with people, sharing ideas and accessing anything helpful, for mutual benefit. Building a personal network of contacts is a powerful and effective way of managing your hotel career. For a Hotelier or Hotel […]