You are going to fail during your career in Hotels and Hospitality – never let it stop you. Today I provide for you a dozen quotes to reflect upon whenever you are having a hard tover the next few days…. Winston Churchill “Success is stumbling from failure to failure with no loss of enthusiasm.” Morihei […]

If Hotel Supervisors and Hotel Managers could learn nothing else this year about Management Theory they could truly benefit from learning about the following 5 management theorists; their work has given rise to many of the best (and the worst) practices used to guide and grow Hotels of all sizes today (read on or watch […]

In addition to their actually Operating their Hotels there are plenty of tasks that Hotel Managers need to accomplish in their daily work routine. Here is one list of the most important of these tasks (read on or watch the video): Coaching One of the most important management tasks is coaching, showing their team members the right direction […]

Being a good leader in the workplace is not easy. Every day is busy and full of challenges. It’s easy to get caught up in the everyday management tasks and forget about your leadership style sometimes. However, in a Hotel, it’s important that you don’t let this happen, as your employees are reliant on you. […]

So what can Hoteliers learn from these people who have truly mastered their chosen area of sporting endeavour? Having an Aspiration – having a dream and making it as clear and as focused as possible. A sporting medal is a wonderfully ‘clean’ example of an aspiration – it is very specific and easy to measure, with a […]

Great Leaders like Gandhi, Lincoln, Churchill and Martin Luther King, have had an impact that has been unsurpassed in our era. But even these Great Leaders had vulnerabilities, like the Greatest of our Hotel Leaders, which reminds me that they were all still only human after all. Today I would like to share with you […]

Hotel Managers and leaders without good communication and influencing skills often fail where they work despite their technical and functional excellence. Research suggests that this is the skill area leaders struggle with the most, yet it is arguably the most important skill set for strong Hotel leadership (read on or watch the video). Fear-based persuasion […]

Teams of Hotel Managers working together well takes thought, planning, communication, understanding, respect, humility and learning.  When it works, it seems that groups of Hotel Managers can overcome almost any obstacle.  And when it doesn’t, it appears that we revert to childlike behaviour, sometimes missing our target by a long way. I thought it might […]

I care about people who do get me, those who like me and those that think professionalism is about getting results, not putting on a suit and tie and avoiding tough topics for fear of upsetting people (carry on reading or watch the video). Most Hotel Managers assume they have set clear expectations, however, from […]