Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Though one long shift won’t cause serious burnout for Hotel Managers and staff, the long-term buildup of stressors and environmental factors will. Working in a Hotel is hard. You have to be a product and service expert, be infinitely empathetic and stay smiling; whilst a lot of the time, it feels pretty thankless. (carry on […]

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Only some of us are taught from a very young age that we should learn to be friendly, be a good listener and be open to other people. Living these secret qualities and being approachable can make all the difference as a World Class Hotel Manager … (carry on reading or watch the video) Your […]

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What makes the difference between the very best and the just plain average within our Hotel? Regardless of your Department or Level there are things we must do and ways to behave … Learn to do your job and do it well whether it’s tough or high-paying. If you don’t know how to do something […]

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One of our most famous writers on Management, Peter Drucker, famously said that, “you can’t manage what you can’t measure.” (carry on reading or watch the video) Perhaps then, it is fair to say that if we are to understand the quality of our Hotel’s Customer Service, we need to be able to measure it? […]

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I often get asked this question – what is it really like to Work as a Trainee Manager or Intern in a Hotel? With its modern image – the work hard, play hard environment with poor rewards and little job satisfaction?  I think you will be surprised. One Thing No-one tells a Hotel Manager Trainee […]

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Friendly, Flexible, Calm, Honest, Creative, with Attention to detail … the life of an Expert Hotel Sales Manager (carry on reading or watch the video). Maybe your Hotel is in the lucky situation to sell all of its Bedrooms every night because of it’s location – many do not though … and need a Hotel […]

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Do Hotel Workers, Supervisors and Managers harm themselves and the Hotel if they work more than 50 hours a week? (carry on reading or watch the video) Whilst many Hotel Workers talk about their long hours and difficult working conditions like a badge of honour, there’s a certain amount of evidence that links working more […]

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I have spoken to hundreds of Hoteliers who want me to explain to them what a Profit and Loss Account is and never use them because they have been too complicated. Let me help you …. (carry on reading or watch the video) The Profit and Loss Account is essentially a trading account for a […]

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Professional Hoteliers genuinely do their best to provide their staff with a happy Hotel to work in, but even these individuals can occasionally behave like they should not (carry on reading or watch the video). If any of your Hotel colleagues have behaved in the following manner, in anything other than the odd occasion, it […]

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