Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Successfully collecting and using customer feedback is a must for any Hotel Business looking to provide their Guests with the Products and Services that they need (read on or watch the video).   What follows is not a set of rules that I believe Hotels should follow, because from my experience most Hotels already have […]

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You are the only person who can make a difference to your Career in 2018 and beyond (read on or watch the video). Only you can improve your career by gaining the skills and experience you want or need? Read on for some tips… Plan your Future – Be curious about Hospitality, your Hotel and […]

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Imagine it’s your first day in a new job. You enter the Hotel for the first time and waiting for you there is a note from your new General Manager (read on or watch the video). In the note your G.M. offers you a warm welcome to the Hotel, and then says this: My most […]

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What follows is a list of some of the more common traits of people who succeed working in the Hotel Industry, as observed by Hotel Managers, Human Resources Managers and other Industry Experts (read on or watch the video). Ambitious as opposed to Unambitious. Broad-Minded as opposed to Narrow-Minded. Cooperative as opposed to Uncooperative. Discreet as opposed to Indiscreet. Even-Tempered as opposed to Temperamental. […]

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Everyone working within a Hotel has too much work to do and not enough time to do it; so I have compiled this list of tips for those that are having problems at the moment (read on or watch the video).   Set Priorities – The golden rule of time in a Hotel. Each day, identify […]

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So how can you improve quality where you work? Here are 5 ideas you can think about in the beginning (read on or watch the video): A Commitment to Quality has to be made.  A Hotel’s commitment to quality has to come from the very top and it has to be reinforced over and over […]

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It is that Question that we all hate. We are sat in the interview. Or facing our Manager having a review. Or even in a class-room. But it is not really that tough? (read on watch the video) Sweating, pulse quickening, our throat dries. How am I meant to respond to this without sounding like […]

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I just wanted that Hotel Manager Internship. Nobody ever told me to Stay Organised and Never miss a Deadline. Nobody said to Pay Attention to the Company Culture. Ask Questions. Watch for Fatigue. (read on or watch the video) Nobody ever told me what an Internship was in Hospitality? I applied for the job, got […]

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How can I become a Hotel Supervisor? To begin with there is a lot more to becoming a Hotel Supervisor than just telling people what to do and making sure they do it (read on or watch the video). Do you want to know some Secrets? Don’t be a know-it-all A lot of Hotel Supervisors anger […]

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I am afraid to say Customer complaints are bound to happen in a Hotel (read on or watch the video).  Most customer concerns can however be dealt with simply by complying with the person’s reasonable requests. From time-to-time, however, you will come across those customers who will demand something that simply is unwarranted or impossible to […]

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