Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Is a good Hotel simply like a well-oiled machine? – as in the most general sense, a Hotel, like a machine, is just a device that is used to perform a task (read on or watch the video). A Hotel, like a Machine, has many parts with their own unique functions and output, but when these parts are […]

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Understand the Risks of Hotel Travel a Little Better (read on or watch the video). People can spend a lot of time in Hotels. It can be normal to travel from Shanghai to London in a month with several stop-offs in-between, and then begin the loop all over again: Athens, Dubai, Kuala Lumpur. These people […]

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When things get tough in Hotels, many people turn to a quotation from a famous person for a bit of inspiration. If nothing else, quotations prove there are many ways to say the same thing. Here are some of my favourite Hospitality and Customer Care quotations of the moment: “Hospitality: making your guests feel like they’re […]

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As a Hotel Housekeeper, you might think that it is the Front Office and Catering Departments that are the ones who are really “doing the good.” But the truth is, these Departments wouldn’t have a job to do if it was not for the help of Hotel Housekeepers (read on or watch the video). But sometimes during those bad […]

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Hospitality is not just a job, it’s a whole way of life. Last night I started thinking about the things I had given up working in Hotels and to become a Hotel Manager (read on or watch the video). Here is my list: A desire to be wealthy Very few people working in Hotels ever […]

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My first week as a Hotel Manager was not as bad as I thought it was going to be (read on or watch the video); but I did turn up at the Hotel on my first day terrified. However I soon found out that I had a supportive team of Hotel Supervisors and Staff; they made the transition to […]

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To begin with there must always be enough staff on duty with the right knowledge, qualifications, skills and experience and the hotel has plans for how to deal with emergencies and very busy periods (read on or watch the video). The Hotel understands the services that they need to provide; this includes making sure people […]

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Apart from the obvious…good value for money, high levels of cleanliness, clean running water, power whenever and wherever it is needed, safety and security, a pleasant aroma and good service through-out; what is it that you think Hotel Guests want today from their Hotel experience? (read on or watch the video) Do you agree with […]

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Reception is the art of receiving. Welcoming entrances and reception areas provides the best guidance for a Hotel guest on “what to expect”. The Front Desk at a Hotel creates the first and the last impressions in their minds (read on or watch the video). An efficient and friendly welcome from Reception staff can make […]

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