Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Not every Hotel Manager is a good Leader, and those who demonstrate strong leadership skills within the Hotel are not necessarily Managers. Not every Hotel Manager is a good leader …. in our Hotels the terms “Leader” and “Manager” are too often used interchangeably, but perhaps more of us need to understand that they are […]

Read More

I admire Hotel Supervisors because the vast majority of the public could not do their job … I would not be where I am today without the compassion, dedication and guidance of Hotel Supervisors. I write this not as a Hotel Guest, but a Professional Hotelier …. (carry on reading or watch the video) For […]

Read More

The term ‘quality’ seems to mean different things to different people in different circumstances in our Hospitality and Hotels. This can be confusing (carry on reading or watch the video). Within Hospitality Management, there is no universally accepted definition of “quality”. Perhaps within Hospitality we already do regard quality as the degree of excellence in […]

Read More

During a busy shift or another busy period of work we are often given additional things to do in the Hotel which are not part of our usual work routine. Whether we like it or not this is just the way it is. This is often referred to as Delegation (carry on reading or watch […]

Read More

The People in the Hotel who look after the Money are called a lot of things … Accountants … Financial Managers … but Hotel Accountants are never seen – are they invisible? A Hotel Financial Manager does not just pay a few invoices and manage the petty cash … (carry on reading or watch the […]

Read More

You know it is possible that Hotel customers may be more impressed by a service recovery than they are unimpressed by a failure itself (carry on reading or watch the video). Let me tell you the story of the Hotel that provided an annual special meal for a special holiday. Customers would book the table […]

Read More

Work life balance is important for happiness at work I was reading this week a list of the Happiest Workers in the World. Why is it that Hotel Managers are higher up the list than their workers? Housekeepers are Happier than Chefs, who are happier than Kitchen Porters who are in turn are happier than […]

Read More

Improved Hotel Worker Mobility is changing the lives of many workers within our Hospitality Industry. More than ever talented Hotel Workers, Supervisors and Managers are willing to move from their Country of Birth to get the job that they want (carry on reading or watch the video). As Hotels compete globally to attract these workers, […]

Read More

Developing your “Hotel Shift Toughness” Hotels Shifts rarely go exactly the way Hotel Managers would like them to, but that doesn’t mean we have to give up and let the shift bring us to our knees in our office in a flood of tears (carry on reading or watch the video). Developing your “Hotel Shift […]

Read More

No matter who you supervise and where you supervise within the Hotel; I think these 7 skills should be included during Induction Training or Training Early within your Hotel Employment (carry on reading or watch the video). You need to understand, practice and think about these skills all the time as a Hotel Manager or […]

Read More