Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

It is that Question that we all hate. We are sat in the interview. Or facing our Manager having a review. Or even in a class-room. But it is not really that tough? (read on watch the video) Sweating, pulse quickening, our throat dries. How am I meant to respond to this without sounding like […]

Read More

I just wanted that Hotel Manager Internship. Nobody ever told me to Stay Organised and Never miss a Deadline. Nobody said to Pay Attention to the Company Culture. Ask Questions. Watch for Fatigue. (read on or watch the video) Nobody ever told me what an Internship was in Hospitality? I applied for the job, got […]

Read More

How can I become a Hotel Supervisor? To begin with there is a lot more to becoming a Hotel Supervisor than just telling people what to do and making sure they do it (read on or watch the video). Do you want to know some Secrets? Don’t be a know-it-all A lot of Hotel Supervisors anger […]

Read More

I am afraid to say Customer complaints are bound to happen in a Hotel (read on or watch the video).  Most customer concerns can however be dealt with simply by complying with the person’s reasonable requests. From time-to-time, however, you will come across those customers who will demand something that simply is unwarranted or impossible to […]

Read More

I have created an answer to this question using the ideas of the late famous Peter Drucker who famously wrote about Management (read on or watch the video). Mr. Drucker divided the job of the manager into five basic tasks; we can apply this to what-ever job we have and whether you managed Hotels or were a […]

Read More

I don’t think about the past or regret things much these days; but sometimes I wish that I had known some of things I have learned over the last few years a bit earlier (read on or read the video). So here are some things I wish my Hotel Managers had taught me a bit earlier […]

Read More

People in every Hotel talk about working as a Team, about Team Building, about Team Work; but how many of us actually sit down and think about what it really means? I did this morning (read on or watch the video). A Team is simply not going to form within our Hotels unless the group […]

Read More

My Regional General Manager was shouting at us all now “How do you measure customer satisfaction within your Hotel?” I was worried now, I had only been in the job for a week. “If you are measuring it by the number of complaints on your shifts – I think you are all in trouble?” This was […]

Read More

Do we need Leadership within Hotels? Perhaps Management in Hotels is the Art of getting things done through other people? Perhaps a bit of Science? Perhaps a bit of Mathematics? Perhaps a bit of Reading and Research? Planning? Organizing? Controlling? Perhaps a bit of Luck? Perhaps at times even Magic? (read on or watch the […]

Read More

Have you ever wished that you had a Simple Plan to help you better yourself? No Long periods of Reading. No Long periods of writing. A Plan suitable for every Hotel Job-title. It doesn’t get any more straight-forward than this. No Costs. No tricks. Over the next few pages I will recommend Tips for Personal Development that […]

Read More