Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

I never really knew what a Hotel Supervisor was when I first started work; I knew Hotel Supervisors were paid more than me and I knew that they did different things which I wasn’t expected to; but I never really knew precisely what? (read on or watch the video) Regardless of where I worked within Hotels […]

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Seeing a new guest walk through the front door, I leapt up from my seat (read on or watch the video). “Easy,” said the Hotel Manager next to me. He placed a hand on my shoulder and guided me back into my chair like a sports trainer. “Give the Front Office a few minutes to […]

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Meetings are normally an inevitable factor in the world of Hotels, and depending on your job and personal circumstances, they can even be routine. However, having a successful meeting can be anything but straight-forward…(read on or watch the video) …Appropriate preparations must have been made if the meeting is to be an effective meeting. Agendas will […]

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  Providing Good Customer Service to your Hotel Guests is critical to the Hotel’s survival (read on or watch the video). Providing Good Customer Service is simply achieved through offering Good Quality Products and Services? But this does not mean providing the “Best available”, but rather providing “what is expected – because it is promised” […]

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As a Hotel Manager or Supervisor, it is your duty to help employees that are not performing up to standard (read on or watch the video). If you fail to help a poorly performing or badly behaving Hotel Employee, it undermines your authority, builds resentment among other staff and sends the message that bad behaviour […]

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Regardless of the size, quality, or culture of your Hotel, if you want to succeed as a Hotel Operations Manager, you should strive to avoid the following “management don’ts” (read on or watch the video): Don’t ask Hoteliers to do anything unethical. Don’t put your employees into situations where it’s hard for them to do the […]

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While it’s important to know “What Hotel Managers want from their Hotel Employees?” and “What Hotel Employees want from their Hotel Managers?”, it is just as vital, but slightly harder, to understand what Hotel Employees do not want from their manager? (Read on or watch the video) And maybe Different employees DO NOT WANT different […]

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Following on from Yesterday’s list, looking at the Qualities Hotel Managers want from Hotel Employees; today we reverse the question and ask What Hotel Employees want from their Hotel Managers? (follow on or watch the video) This is not another discussion about the skills a Hotel Manager needs, but more interesting research I have read […]

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Yes, probably every Hotel Manager has their own list of what they look for in a Hotel Employee, and they have probably developed it through their own life-long experiences (read on or watch the video). What makes this discussion more interesting is it is based on research I have read recently; how do your qualities […]

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Hotel Managers do not spend their lives in a Tuxedo, drinking with their guests in the Cocktail Bar – you quickly have to come to terms with Real Hotel Management. Real Hotel Management has more mundane aspects to it – you must do them. But you will complete these tasks faster if you draw from […]

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