Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Today there is no prototype or standard criteria as to who could be a Hotel Manager? (read on or watch the video) But they all have one thing in common. Hotel Managers today can be under the age of 21 or over the age of 80. They may be women as well as men, and […]

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It takes years of small steps and daily effort to become a truly great Hotel Manager (read on or watch the video). All Hotel Managers and Supervisors make mistakes at some point as they develop and learn. What really matters is that we respond with grace and humility from these mistakes, can recover quickly and learn […]

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Dissatisfied customers are, unfortunately, a fact of Hotel life. Here are some things you can do to turn the situation around (read on or watch the video). Assume that the Customer has a Right to be Angry Nobody makes mistakes on purpose, but they do happen. Perhaps the customer feels betrayed because the Hotel did not […]

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“What are some of the challenges you face in your current Hotel position?” and if unemployed, or not currently working in a Hospitality position, what were some of the challenges you faced in your most recent Hotel position?” (read on or watch the video). Issues are presented for those under the age of 25 years […]

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Is a good Hotel simply like a well-oiled machine? – as in the most general sense, a Hotel, like a machine, is just a device that is used to perform a task (read on or watch the video). A Hotel, like a Machine, has many parts with their own unique functions and output, but when these parts are […]

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Understand the Risks of Hotel Travel a Little Better (read on or watch the video). People can spend a lot of time in Hotels. It can be normal to travel from Shanghai to London in a month with several stop-offs in-between, and then begin the loop all over again: Athens, Dubai, Kuala Lumpur. These people […]

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When things get tough in Hotels, many people turn to a quotation from a famous person for a bit of inspiration. If nothing else, quotations prove there are many ways to say the same thing. Here are some of my favourite Hospitality and Customer Care quotations of the moment: “Hospitality: making your guests feel like they’re […]

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As a Hotel Housekeeper, you might think that it is the Front Office and Catering Departments that are the ones who are really “doing the good.” But the truth is, these Departments wouldn’t have a job to do if it was not for the help of Hotel Housekeepers (read on or watch the video). But sometimes during those bad […]

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Hospitality is not just a job, it’s a whole way of life. Last night I started thinking about the things I had given up working in Hotels and to become a Hotel Manager (read on or watch the video). Here is my list: A desire to be wealthy Very few people working in Hotels ever […]

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My first week as a Hotel Manager was not as bad as I thought it was going to be (read on or watch the video); but I did turn up at the Hotel on my first day terrified. However I soon found out that I had a supportive team of Hotel Supervisors and Staff; they made the transition to […]

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