Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Whilst you are deciding how seriously to treat the care of your customers over the next few hours I thought I would give you some facts to be thinking over…. (read on or watch the video) Top two reasons for customer loss in Hospitality are simply Customers feel poorly treated or a Failure to solve […]

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I have spent some time this last month talking to people who have just started working in Hotels (read on or watch the video). I discovered that no matter what job they did in a Hotel, they spent a large part of their life now in a world where most of them did not know much […]

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Every Hotel Job, of course, has its specific knowledge (read on or watch the video). However, in addition to this, the qualities that make an individual a good Hotel Supervisor tend to be fairly similar across all Hotel Departments. The following are 5 essential skills that Hotel Supervisors need to have regardless of whether they […]

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What should Hotel Managers do? (Read on or watch the video) One good answer to this question could come from using the ideas of the famous late Peter Drucker. A native of Vienna, Austria, Mr. Drucker was an intellectual who many say created the modern study of management. His ideas relate to Hotel Management just as they […]

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Providing a Safe Hotel that doesn’t compromise safety is one of the biggest challenges that a Hotel Team faces (read on or watch the video). I have been asked to write about this topic. Achieving this needs planning that starts with staff training and guest education about safety and security issues. Management must also consistently […]

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Always respect Housekeepers & Butlers I was asked which Department I wanted to start work in, I said “Housekeeping please – I would like to start with an easy job”. The H.R.M. spat out her Tea. Everyone in the room looked amazed (Read on or watch the Video). The Next Morning came around soon. I was working […]

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Within Hotels the absence of professionalism is usually more noticeable than its presence. How can you tell if you are Professional? Follow these dos and don’ts (Read on or Watch the Video); Dress Appropriately Wear the type of clothing your employer requires – clean and ironed. Make Being on Time a Priority Showing up late […]

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What is RevPAR? Who Really Cares? Just my Boss? Or is it the Accounts Team? (Read on or watch the Video) Best compared across like time periods. Friday only versus other Fridays and similar seasonal time periods for instance. Comparisons between different types of hotels should be carried out with Caution Increasing a property’s RevPAR […]

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No I am not a slave – I am the Hotel Duty Manager…..(Read on or watch the Video) As a Hotel Manager I had an open mind, was patient, understanding and committed to helping people. I felt like crying. As soon as I arrived I picked up the keys and a Pager; but that was […]

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Hotel Workers, Supervisors and Managers Is my Free Linkedin Hotel networking & Learning Group It could help lots of people to learn especially if they do not have the time or the money to go to college. I want you all to try it – I promise it is and always will be free. What-ever your age. What-ever […]

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