Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Much of what Hotel Managers and Hotel Supervisors do is solve problems and make decisions …. (carry on reading or watch the video) Hotel Duty Managers and Supervisors, in particular, have to solve problems and make decisions – when they are under pressure with very little time. As a result, when we encounter a new […]

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Regardless of whether you’re talking to a guest, speaking to a colleague you dislike or networking at a professional conference – Conversation Skills are Important to a Hotelier (carry on reading or watch the video). Some tips follow to make the conversation more likely to be effective and achieve what you would like: Do not […]

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What do you want to be doing in 10 years’ time? Head Chef, General Manager, Restaurant Supervisor, Head Housekeeper? Taking the first step towards this dream is perhaps the most difficult thing to do when we are already so busy. There are always a lot of obstacles that make it difficult to take that first […]

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Making your Hotel Guests feel important is a tremendous step in building customer loyalty; but how do you know what customers want in order to feel important? While each Hotel Guest is different, there are six simple ways you can make your customers feel important every time they come in to contact with your Hotel […]

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In a Hotel, it only takes one negative incident to lose a client for life. In this discussion, I will look at the common characteristics of bad customer service that Hotel Guests know annoys them the most (carry on reading or watch the video): Failing to greet customers as soon as possible. A customer that is not […]

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Simple, yet effective Behaviours for Hotel Managers that are as likely as anything else to make their Hotel a success in 2019. Research I have read recently suggests the following are the most important 9 behaviours (carry on reading or watch the video): 9 – Having a clear view of where the business is going and […]

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Hotel Training delivery should always be based on a teams’ past experiences and diverse learning styles. What would be suitable for one group might not be appropriate for all of your workers – this must always be remembered (read on or watch the video). Unless you pay attention to obtaining Hotel Manager’s support for new […]

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‘Front office’ and ‘Back office’ are terms regularly used in Hotels and Hospitality Management which are the focus of this discussion. Is one more important than the other? Do we really need the “Back Office”? (carry on reading or watch the video) Front Office…Simply put, Front Office staff are the people who directly generate revenue […]

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What are the most important Issues for a Hotel Manager to focus upon when Managing People in a Hotel? (carry on reading or watch the video) Show Interest in what is being done If you are interested your staff will feel that they can approach you about anything. When you put the effort in it will build […]

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