Making your Hotel Guests feel important is a tremendous step in building customer loyalty; but how do you know what customers want in order to feel important? While each Hotel Guest is different, there are six simple ways you can make your customers feel important every time they come in to contact with your Hotel […]

In a Hotel, it only takes one negative incident to lose a client for life. In this discussion, I will look at the common characteristics of bad customer service that Hotel Guests know annoys them the most (carry on reading or watch the video): Failing to greet customers as soon as possible. A customer that is not […]

Simple, yet effective Behaviours for Hotel Managers that are as likely as anything else to make their Hotel a success in 2019. Research I have read recently suggests the following are the most important 9 behaviours (carry on reading or watch the video): 9 – Having a clear view of where the business is going and […]

Hotel Training delivery should always be based on a teams’ past experiences and diverse learning styles. What would be suitable for one group might not be appropriate for all of your workers – this must always be remembered (read on or watch the video). Unless you pay attention to obtaining Hotel Manager’s support for new […]

‘Front office’ and ‘Back office’ are terms regularly used in Hotels and Hospitality Management which are the focus of this discussion. Is one more important than the other? Do we really need the “Back Office”? (carry on reading or watch the video) Front Office…Simply put, Front Office staff are the people who directly generate revenue […]

What are the most important Issues for a Hotel Manager to focus upon when Managing People in a Hotel? (carry on reading or watch the video) Show Interest in what is being done If you are interested your staff will feel that they can approach you about anything. When you put the effort in it will build […]

I studied a small number of Hotel General Managers and I examined what their jobs entailed, who they were, where they had come from, how they behaved, and looked at how these factors varied? (carry on reading or watch the video) The daily behaviour of the successful Hotel General Managers I studied generally conformed to […]

Hotels only have a limited number of hotel bedrooms to sell to guests on any one day. So, in order to maximise their revenue and financial success, Hotels need to make the right decisions every day in terms of pricing and distribution, ensuring they sell as many hotel bedrooms as possible, at the best possible […]

Leading any part of a Hotel is a privilege. People follow you and are committed to working for you – this a blessing within Hospitality or any other Industry (carry on reading or watch the video). What a shock I had at the beginning of my career when I realised that I did not have […]

I am normally eager to give these Hotel facilities a try when I come across them. Sometimes we can be getting quite anxious about the need (carry on reading or watch the video). One of my biggest fears are that the toilets that I have to use are smelling and that they will be unclean […]