Is creating a Hotel Budget the most important thing a Hotel does? Budgeting is simply the process of creating a plan of how to spend your money (carry on reading or watch the video). Creating this spending plan – this Budget – allows the Hotel Managers to understand whether they will have enough money to […]

Many years ago, when I had my first Hotel Appraisal, I was very nervous. I had no idea what was going to happen or what the whole thing was for (carry on reading or watch the video). I entered the room and I froze – there was the Personnel Manager and the General Manager. Were […]

I have spent some time this last month talking to Hotel Supervisors who had started off working in Hotels before gaining their promotion (carry on reading or watch the video). I am now going to tell you the most often spoken about issues that the Hotel Supervisors wish somebody had told them, which I think […]

Love them or hate them, long and tiring and sometimes gruelling shifts have become standard practice in Hotels across the World. Please read on for the Hotel Shift survival guide: 10 great tips for surviving through until home time! (carry on reading or watch the video) Preparation It’s important to get at least six hours […]

Hotel workers are likely to be based in the same building as their General Manager or Departmental Managers, but how often do they actually see him or her? And how often do they get the chance to really talk to each other? Every shift? Once a week? Once a month? Less, maybe? (carry on reading […]

Hotel Work Success is as easy as A-B-C-D-E Hotel Managers have the same 24 hours as everybody else each day. Many Hotel Managers consider that those 24 hours are enough and always achieve what is necessary – many Hotel Managers however would like more – rarely if ever achieving what was needed from them (carry […]

Providing a Safe Hotel is one of the biggest challenges that a Hotel Team faces. I have been asked to focus upon this topic today (carry on reading or watch the video). Hotel Managers must create and then consistently enforce their security policies; Achieving Safety and Security within a Hotel requires thorough planning as-well as […]

I was asked which Department I wanted to start work in, I said “Housekeeping please – I would like to start with an easy job” (carry on reading or watch the video). The Human Resources Manager spat out her Tea, across the desk, laughing…. Everyone in the room looked amazed. The Next Morning came around […]

As my first Hotel Shift progressed, I learnt the following … (carry on reading or watch the video) Punctuality is Important You’ve got to show up to work on time, no matter what. If your shift is scheduled to start at 5.30 a.m., for example, and you show up at 5:35 a.m., not only will […]

Hotels need Hotel Housekeepers to survive. I do not think enough people appreciate that Housekeeping Management, like any other Management, is simply the Art of getting things done through other people. Perhaps a bit of Science. Perhaps a bit of Luck. Perhaps at times even Magic (carry on reading or watch the video). Like any […]