In the last Hotel that I had full responsibility for; I was completely confident that my Hotel Engineer was more responsible than any other single employee for the Hotel achieving its Financial Success each year (carry on reading or watch the video). You often cannot see them, they are often almost invisible in what they […]

Success is not Final, Failure is not Fatal: it is the Courage to continue that Counts, Winston Churchill famously said. And no-where is this more true than a Hotel (carry on reading or watch the video). Hotel work is Hard Work. An ability to work hard and the ability to get on with everyone in […]

Within the world of Hotel Management, there is a well-established hierarchy. General Managers are in charge – Assistant Managers are their back-up (carry on read in or watch the video). Hotel General Manager are Captains of the Ship – Think of the Hotel G.M. like a Movie Director. He or she oversees all details of […]

Achieving a Profitable Hotel Kitchen (or any other catering service) is often seen as the most significant responsibility for a Senior Chef and can be a difficult and confusing undertaking (carry on reading or watch the video). Perhaps to begin with Chefs should not worry about their Sales – the amount of money taken from […]

Learning and Training. What is the difference? Of-course they are linked; But it’s important for you to understand the difference between Learning and Training today … if you are to understand the Future of Training and Learning in your Hotel (carry on reading or watch the video). Training is the giving of information and knowledge, […]

I never really knew what a Supervisor was when I first started work; I knew they were paid more than me and I knew that they did different things which I wasn’t expected to; but I never really knew precisely what? (carry on reading or watch the video) Regardless of where you worked within Hospitality […]

As we all know the quality of our Hotel Customer Service has an impact on both our existing Hotel Guests and the likelihood of people staying with us again in the future (carry on reading or watch the video). 80% of Hotel Companies think they deliver great service regularly, whereas only 8% of Hotel guests […]

I had thought the Front Office Team were probably the stupid and lazy ones? I was asked to stand by her shoulder. Frightened if the truth be told. I was hidden in the corner of the Reception Desk. I could not help but stare at her hands. (carry on reading or watch the video) Short […]

Understanding what Hospitality is and isn’t may help us all truly capture that spirit of true Hospitality? (carry on reading or watch the video) Often today most of us view hospitality as a luxury rather than a necessity. If we are out in a Hotel or Restaurant we pay for Hospitality? Yet in earlier times in […]

A Story about not wanting to go to work at the Hotel and not having friends in the Hotel … (carry on reading or watch the video) It was an average morning. I should be up at 5.30 a.m. I could not get out of bed. I should be getting dressed for work, but that […]