Free Learning Blog

I never really knew what a Supervisor was when I first started work; I knew they were paid more than me and I knew that they did different things which I wasn’t expected to; but I never really knew precisely what? (carry on reading or watch the video) Regardless of where you worked within Hospitality […]

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As we all know the quality of our Hotel Customer Service has an impact on both our existing Hotel Guests and the likelihood of people staying with us again in the future (carry on reading or watch the video). 80% of Hotel Companies think they deliver great service regularly, whereas only 8% of Hotel guests […]

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I had thought the Front Office Team were probably the stupid and lazy ones? I was asked to stand by her shoulder. Frightened if the truth be told. I was hidden in the corner of the Reception Desk. I could not help but stare at her hands. (carry on reading or watch the video) Short […]

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Understanding what Hospitality is and isn’t may help us all truly capture that spirit of true Hospitality? (carry on reading or watch the video) Often today most of us view hospitality as a luxury rather than a necessity. If we are out in a Hotel or Restaurant we pay for Hospitality? Yet in earlier times in […]

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A Story about not wanting to go to work at the Hotel and not having friends in the Hotel … (carry on reading or watch the video) It was an average morning. I should be up at 5.30 a.m. I could not get out of bed. I should be getting dressed for work, but that […]

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The Hotel Bedroom is evolving, with people choosing to spend more time in there as a way to relax? (carry on reading or watch the video) Perhaps we should learn to appreciate more about what it is our Hotel Guests want to do in a Hotel Bedroom when they borrow one from us? I thought […]

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Hotel Meetings are unpopular because they can waste our time. However, there are effective meetings and there are less-effective meetings…. (carry on reading or watch the video) Meetings can be an excellent use of time when they are well-run. Unfortunately, poorly run meetings are far too common and they can be seen as time-wasting. This […]

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Only 5 Basic Parts of the Hotel Customer Service? (carry on reading or watch the video) In a Hotel, a transaction takes place called a Service using resources, skills, ingenuity and experience in which often no physical goods often transfer hands; sometimes physical goods are exchanged as part of their Service as well, for instance […]

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I don’t care at all what others think about me; but I regularly have met people in the Hotels that I have worked in who appear to worry too much? (carry on reading or watch the video) These people are highly talented, but they tend to consider themselves weak. And they envy others? One of […]

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Perhaps the greatest Hotel Manager I have ever worked for was an International Hotelier based in London? (carry on reading or watch the video) A Confident Leader who combined real world practical Hotel Management with business management theory – becoming a Great Hotel Manager …. …. they knew how to structure work perfectly; making sure […]

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