Free Learning Blog

Most people who work in Hotels have the talent to become a Great Hotel Manager – but they never get shown how to be one in practice! There are 5 basic talents Brilliant Hotel Managers have … (read on or watch the video) The Hotel Manager has a forceful and confident personality – without being […]

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Achieving Success working in a Hotel is a lot easier than you might think …. (read on or watch the video) Behave Professionally This is a Kitchen, a Restaurant, a Hotel Bedroom, a Reception desk – not a playground. People talk, and workers know the difference between a person who is fun to work with […]

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Becoming a Hotel Manager can be tough for many reasons; but there are several lessons that can help a new Hotel Manager operate with more confidence and ease. Here are some you should consider carefully (read on or watch the video): You Need Other People Making the transition from managing yourself to managing other people […]

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7 Simple characteristics of hotel managers who cannot manage hotels? What happened? You don’t really know? Was it simply because you were promoted? Were you too tough? Do my Staff like me or not? Whether it is in the Kitchen, Rooms or F. & B., staff are more likely to dislike you being their Hotel […]

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There are certain Customer Service Skills that every Hotelier must master if they are forward-facing with customers; without them, you run the risk of finding yourself in an embarrassing situation, or simply losing customers as your service continues to let people down (read on or watch the video). Today I’ll go over the 10 most-needed skills […]

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Competition and Conflict in a Hotel is a normal part of our Trade. In many cases, if the Competition is managed it can be beneficial, as it creates healthy competition into our businesses (read on or watch the video). However, if it is not managed, Competition and Conflict can be highly damaging to our daily […]

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Many of us have seen the life of Hotel Managers as depicted in television shows. But what is a day in the life of my Hotel Manager really like? We’re about to find out (read on or watch the video). A Hotel Manager fills a key role in any Hotel business; the precise tasks of […]

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Remember Working in a Hotel is never easy – there is a lot more to it than ‘just work hard and do a good job.’ Here’s what I know now, and what I wish I knew back then …. (read on or watch the video) It’s called Work for a reason. On one of my first […]

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Hotel Front Office Life is not for everybody, but it is survivable, and can be quite enjoyable …. (carry on reading or watch the video)  …. Surviving in the Reception is all about understanding the “rules”, the “systems” and their logic, adapting to them and playing your role as effectively as possible – whether you […]

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