Free Learning Blog

I don’t care at all what others think about me; but I regularly have met people in the Hotels that I have worked in who appear to worry too much? (carry on reading or watch the video) These people are highly talented, but they tend to consider themselves weak. And they envy others? One of […]

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Today we are going to be looking at the second part of some advice I was given by the first Hotel Duty Manager I ever spoke to in depth at the beginning of my career about Hotel Duty Management? Tony (carry on reading or watch the video). I had sat down for a Coffee with […]

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What could I do? My first Duty Management Shift was only next week. I was terrified. What was I going to do? Who could I turn to for help? (carry on reading or watch the video) I finally asked Tony for some advice. He had been a Hotel Duty Manager for more than 30 years. […]

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What we are looking at today is perhaps the second consideration for any Hotel Leader in a Crisis; that we must remember that No matter how bad things are, they can always get worse …. (carry on reading or watch the video) Yesterday we looked at what was perhaps the most important part of any […]

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What follows is a short lesson for Hotel Leaders charged with taking their Hotels through a crisis (carry on reading or watch the video). Perhaps the most important part of this lesson for our Hotel Leaders is that they must face reality. Reality starts with the person in charge. Leaders need to look at themselves […]

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Sometimes a Hotel Manager believes their job is just to ensure things run smoothly wherever they work. But it is not just about making themselves successful …. Keeping a Hotel, or part of a Hotel, running smoothly is a difficult task and can absorb all of a Hotel Manager’s time and energy; but if that’s […]

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New Hotel Managers often absolutely comply with orders given “to them” and expect absolute compliance to any order given “by them”, but they learn with experience that “compliance” is not the same as “commitment” (carry on reading or watch the video). If workers in the Hotel aren’t committed to an instruction, they don’t take the […]

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“Becoming a Hotel Manager is not about becoming a Boss. It can Feel like becoming a Hostage” It is fully appreciated that you are more likely to make mistakes as a new Hotel Manager; in particular, believing in Myths, some of which I have been speaking about recently (carry on reading or watch the video). […]

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What-ever job you do? Front of House. Back of House. A junior role or more senior. Regardless of your experience. Who-ever you are working for? Most workers want to become an outstanding Hotel worker? (carry on reading or watch the video) Working in Hotels. If you want to become an outstanding Hotel worker there are […]

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The Position of Hotel Management – Another In-Experienced Hotel Managers’ Myth. New, In-Experienced, Young and Naive Hotel Managers frequently think that what authority they have is conferred by their title …. (carry on reading or watch the video) But in fact, a range of Management experts tell us, “new managers soon learn that when direct […]

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