Free Learning Blog

As you go through your Hotel Shifts and work toward your dreams, discovering who you are and who you want to become remains important to your success. Becoming who you want to be is not easy – it can require bravery, perseverance and a real belief in yourself …. (read on or watch the video) […]

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Being a Professional Hotelier in your chosen field means much more than wearing a uniform and possessing a noted title. Professionalism also has to do with how you conduct yourself within your Hotel….. (read on or watch the video) Arrive five minutes early each day. Don’t be that employee who’s barely making it in the door or […]

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I have been asked to share with you some more inspiring Customer Service Quotes which I thought could just as easily be applied to our lives in Hotels (read on or watch the video): “Our greatest asset is the customer! Treat each customer as if they are the only one!”Laurice Leitao, Customer Service Professional “The […]

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Hotel Rooms Managers and Leaders should put their Team members first …. (carry on reading or watch the video) as a considerable part of effective Hotel Rooms Management requires building and inspiring a team to perform a given task. Strong Rooms Managers understand the strengths of their team members and should have a clear vision and then be […]

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A Hotel Management position can be an exciting opportunity and a terrifying one; whether you are overseeing just a small group or hundreds of employees in a Hotel (carry on reading or watch the video). While it might seem glamorous, being a Hotel Manager means working longer and harder hours, making tougher decisions and carrying […]

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What Really Happens when Junior Hotel Managers start Work in a Hotel … (read on or watch the video) I’ll never forget all of those I came into contact with – including Guests, Staff Members and the Hotel Managers – who showed a little empathy and patience to me during those first few months. I only […]

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Perhaps if you prefer – Organisation Skills Training for Trainee Hotel Managers and Hotel Interns? (read on or watch the video) How can some Hoteliers stay focused all day long while others struggle to get their tasks done? And keep feeling safe? Perhaps the answer lies somewhere between long practice and smart tricks? Up next, […]

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