Free Learning Blog

Hotel Team Managers should Remain as Transparent as possible. Transparency builds your integrity as a Hotel Team Leader and builds trust with the members of your Hotel team. If you ever lie about something, or withhold information, you will simply ruin the relationships you have with others, become less Transparent, and ruin the respect you […]

Read More

How you Communicate to your Hotel Team will dictate your eventual success within the Hotel. Whether simply relaying instructions, recapping meetings or just passing out Hotel updates, we must strive for the clarity, accuracy and thoroughness of our communication (read on or watch the video). To begin with, this means ensuring that you use the most appropriate […]

Read More

Your Hotel is comprised of individuals with unique preferences, strengths, weaknesses and ideas. Never use the exact same approach to motivate, encourage or manage all of them. Focus on individuals and customise your approach to fit each one (carry on reading or watch the video). But, there are also the real basics of Hotel Management that you […]

Read More

Every employee working in your Hotel expects to be appreciated for their work and for the efforts they put in shift after shift for the success of their Hotel (read on or watch the video). Employee recognition is a process through which Hotel Managers, Hotel Supervisors or Hotel owners should make a conscious effort to […]

Read More

Consistency is seen as the first rule by many in Successful Hotels.  Before your Hotel Management approach can be effective, it must be consistent. You must reward the same behaviours every time they appear, discourage the same behaviours when they appear and treat every member of your team with an equal approach (carry reading or watch […]

Read More

As one of the Hotel Leaders, you should set an example in terms of your behaviour. If you do not arrive on time, your team will be less punctual. If you cannot keep your emotions in control, your team will lose their temper more easily. You should behave in front of the team yourself how your own […]

Read More