Free Learning Blog

What follows is a list of the more common traits of people who are Successful Workers, Supervisors or Managers in any Hotel Outlet. Think about them and yourself? (read on or watch the video) Ambitious as opposed to Unambitious. Broad-Minded as opposed to Narrow-Minded. Cooperative as opposed to Uncooperative. Discreet as opposed to Indiscreet. Even-Tempered as opposed to Temperamental. […]

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How many of us have worked for a Bad or Grumpy Supervisor who is forever saying nothing or bad things to us? I am sure that most of us will have! Most Hotel Supervisors that are either not liked or effective, however in-experienced, could with just a few alterations change how they are perceived to […]

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The best way to ensure your Hotel meets its performance goals is through working with quality staff that are engaged and committed to providing the best possible Customer Care (carry on reading or watch the video). Because Hospitality delivery has become more guest-centred than ever, it’s important that your Hotel’s staff are empathetic and friendly […]

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The position of Hotel Manager really is a wonderful job. No two days will be the same, from your first day, to the very last. The variety will be amazing, from project-managing, through recruitment and training of staff and the creating and delivering of the best products and services (read on or watch the video). […]

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8 Signs You Will Be A Good Hotel Supervisor … Even You Don’t Think So At The Moment! We live in a progressive age, where it is easier than ever for Hotel Supervisors around the World to balance the emotional and psychological demands of being a Hotel Supervisor for the first-time (read on or watch the […]

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I have been asked to share some ideas with you that many authors write about; the personality traits seen in many great leaders, which I think you will be interested in, especially as not all seem positive? (read on or watch the video) Leaders often Demand Perfection Leaders are often perfectionists and can often never […]

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What is it that could Motivate us as a Hotel Worker, on a daily basis, regardless of Department, time of day or job within a Hotel? (read on or watch the video) My Supervisor, or someone within the Hotel, shows they care about me as a person Just when you have had that experience – […]

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Great Hotel Human Resources Managers consistently fly above the noise and don’t get caught in traps. If feeling frustrated, they simply go for a walk; not over-reacting nor losing it all during their day (carry on reading or watch the video). Attitude really is everything in Hotels; whereas a good manager strolls up the stairs; Great Hotel Human […]

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Most people who work in Hotels have the talent to become a Great Hotel Manager – but they never get shown how to be one in practice! There are 5 basic talents Brilliant Hotel Managers have … (read on or watch the video) The Hotel Manager has a forceful and confident personality – without being […]

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Achieving Success working in a Hotel is a lot easier than you might think …. (read on or watch the video) Behave Professionally This is a Kitchen, a Restaurant, a Hotel Bedroom, a Reception desk – not a playground. People talk, and workers know the difference between a person who is fun to work with […]

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