Free Learning Blog

Understanding the Hotel’s Financial Issues as a Busy Hotel Manager After I was promoted to my first managerial post, my own Hotel Manager made it clear that gaining management experience and continuing education wasn’t my only priority (read on or watch the video). Despite being a non-financial manager, he also expected me to become equally […]

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What Affects the Hotel Culture? The short answer is: everything. Many different factors in the Hotel play a role in developing it’s workplace culture, including: (please read on or watch the video) Hotel Leadership: the way your Hotel leaders communicate and interact with Hotel employees, what they emphasize, their vision for the future, what they expect, the stories they tell, […]

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Why Hotel Customer Satisfaction Is Important? You should never ignore the importance of Customer Satisfaction in a Hotel. There are dozens of factors contributing to the success (or failure) of a Hotel and Customer Satisfaction is certainly one of them (read on or watch the video). If you don’t care about Customer’s Satisfaction, don’t expect […]

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I often spend time thinking about what makes the Best Hotel Leadership Staff within the Hospitality Industry. In this blog, I am talking about the common value of Compassion – all of the best Hotel Leadership Staff appear to have (read on or watch the video). The Best Hotel Service is normally founded on the […]

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An Open Letter to Hotel Managers I write an open letter to all Hotel Managers across the World out there, to celebrate what Hotel Duty Managers give to the Global Hotel Industry (read on or watch the video). You, Hotel Duty Managers. You are amazing. You are the same as other Hotel Managers, yet not […]

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Hotel Event Management is not an easy job. In fact, it’s several not-easy jobs, all relating to the planning, executing, controlling, and closing of a Hotel Event. Even more difficult, that Event often needs to be delegated to a team of your choosing, given specific goals to achieve over a defined timeline for a determined […]

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