Free Learning Blog

Training and Development of employees is crucial to any Hotel Department’s performance. For Hotel Departments, there could be many aims to that Training, from gaining a competitive advantage to Simply Staying Safe (read on or watch the video). Training is, therefore, a huge responsibility and needs skilful Hoteliers to undertake it.  Training employees is a […]

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It’s easy to think of good Hotel Supervisors as Superheroes, boosted by extraordinary skills and leadership strengths most of us might never Master (read on or watch the video). But the truth is that most Hotel Supervisors don’t have any Superhuman qualities. But, among the strengths they do have, they have three key skills which are […]

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I don’t need to know about your education. I don’t need to know about your professional experience. I just need to see how you interact with others around the Hotel to literally see how successful your future will be? (carry on reading or watch the video) Your interpersonal relationships, those soft skills, those people skills. You […]

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You Must Always be Kind to the People in the Hotel – Always and Everybody. You normally like the people around the Hotel, but lately, every little thing they do is getting on your last nerve (read on or watch the video). But remember “A warm smile is the universal language of kindness.” – William […]

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My fear came from the unknown: how would I balance being firm with being approachable, how would my colleagues …. who knew I was a young Hotel Manager …. react, what policies and regulations did I need to learn? The list went on and on ( read on or watch video). I still draw on […]

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7 Qualities the Most Hospitable Hoteliers have in Common Many Hoteliers have lost their authenticity chasing status and wealth. As such many Hoteliers are overly competitive, seeking only to “win” and beat one another due to their insecurities, according to psychologists (read on or watch the video). Psychologists have outlined the qualities of the more […]

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The characteristics that make a good Hotel Supervisor differ greatly from those that make an average one. And communication can play a large role in determining your effectiveness and success as a leader in a Hotel (read on or watch the video). Great Hotel Supervisors find themselves using the following positive statements every day on shift. “Good job.” […]

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9 Myths of Hotel Management Delegation Knowing how to delegate is a major skill for every Hotel Manager. However, Delegating can make you feel like some people feel like they are losing control of their Hotel, their Department or their Shift as tasks are entrusted to others? Today we want to talk about the reasons […]

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A Key to enjoying your Hotel Work is becoming a Success and to help you I have given you some tips to help you succeed on your first day and during the early days of your new Hotel Work (carry on reading or watch the video). Tip number 1: Get your sleep in: if you’re too […]

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Great Hotel General Managers have many characteristics in common and here are six that I have noticed (read on or watch the video): THEY LIVED FOR BENEFIT OF THEIR HOTEL GUESTS The Hotel General Managers understood in an intense and radical manner that their Hotel Guests were Important in their lives and so patterned their lives to […]

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