Free Learning Blog

Whether you are responsible for hiring within just your Hotel Department or for the whole Hotel? This is a hard job. Hoteliers are in high demand and recruiting talented team members can be a real challenge (read on or watch the video). Once you receive applications, you need to decide who to hire? As you know, […]

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One of the most basic lessons you learn in first year business school is the SWOT analysis – strengths, weaknesses, opportunities, and threats. It’s a great framework to apply to your Hotel to understand what you do well, what you can improve on, and where the greatest threats to your Hotel lie (carry on reading […]

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A Hotel Manager’s office is a busy place, and Staff often have to queue up just to see their Hotel Manager. Time is precious, and apparently time is something which Hotel Managers and staff can never have enough of (carry on reading or watch the video). Making the most of this time and communicating well […]

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Here are some Marketing thoughts for those amongst us who have never had the opportunity to attend a Marketing Class or Read a Marketing Text to help you find your Hotel’s or Department’s customers (It really is worth investing time in this short reflection) ….. (carry on reading or watch the video). Every Hotel Manager should […]

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I will remember clearly my first day in my first real job; I got off the train and ran to the bush and was sick. I was not only nervous; I was frightened. First day work nerves are common, but Hotel Managers and co-workers do expect this from a new employee (read on or watch […]

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What follows is a list of the more common traits of people who are Successful Workers, Supervisors or Managers in any Hotel Outlet. Think about them and yourself? (read on or watch the video) Ambitious as opposed to Unambitious. Broad-Minded as opposed to Narrow-Minded. Cooperative as opposed to Uncooperative. Discreet as opposed to Indiscreet. Even-Tempered as opposed to Temperamental. […]

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How many of us have worked for a Bad or Grumpy Supervisor who is forever saying nothing or bad things to us? I am sure that most of us will have! Most Hotel Supervisors that are either not liked or effective, however in-experienced, could with just a few alterations change how they are perceived to […]

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The best way to ensure your Hotel meets its performance goals is through working with quality staff that are engaged and committed to providing the best possible Customer Care (carry on reading or watch the video). Because Hospitality delivery has become more guest-centred than ever, it’s important that your Hotel’s staff are empathetic and friendly […]

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The position of Hotel Manager really is a wonderful job. No two days will be the same, from your first day, to the very last. The variety will be amazing, from project-managing, through recruitment and training of staff and the creating and delivering of the best products and services (read on or watch the video). […]

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8 Signs You Will Be A Good Hotel Supervisor … Even You Don’t Think So At The Moment! We live in a progressive age, where it is easier than ever for Hotel Supervisors around the World to balance the emotional and psychological demands of being a Hotel Supervisor for the first-time (read on or watch the […]

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