Free Learning Blog

Are Good Hotel Accountants Needed? Surely All Hotels would be worse off for not having a Good Accountant? As Hoteliers, we should not underestimate the breadth of knowledge and experience a Good Accountant can provide our Hotels? (read on or watch the video) In reality, very few of us would Fix our cars at home. Instead, we would […]

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How to Deliver Basic Training within the Hotel? Some people get Hotel Training right; others get it less so.  I have been asked to offer these tips again and see if you can use them or pass them on to someone you know (read on or watch the video). Always prepare for your Training so […]

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4 Questions Every Hotel Manager, Hotel Supervisor and Hotel Worker Need to be able to Answer. Successful, effective Hotel Work essentially begins by simply being able to answer 4 key questions (read on or watch the video): What is expected of me? Hotel Managers have an obligation to tell their employees what is expected of […]

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During my first experience working in a Hotel Kitchen my Head Chef ignored me ….. (please read on or watch the video) Today I feel like telling you about how, when I was Training in the Kitchen, I was quite offended by the Head Chef’s insensitivity towards me as one of his Trainees. But let […]

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Hotel Managers should never COMPLAIN…. My First Hotel General Manager sometimes made it to 9 a.m. before complaining. Most days he said that he wouldn’t complain all day. After some thought, I lowered my expectations. As the first thing he did was complain at a 9 a.m. meeting. If he’s not careful, he’ll start complaining by 7 […]

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The Most Important Choice that a Hotel Employee makes Every Day is choosing How you Show up to Your Hotel. Don’t react to people and circumstance. Respond from intention (read on or watch the video). How you show up determines where you end up? Show up Complaining – Encounter Negativity. Show up Closed to Suggestions […]

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THERE ARE ONLY 3 WAYS TO GET MORE DONE in a Hotel Pressure to get more work completed by your Hotel Manager – when you already have lots of work to look after – just stresses you out and drains your energy right? (read on or watch the video) But there are Three ways to get […]

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You Cannot Lead Effectively until you can Lead Yourself? (read on or watch the video) “To be an Effective Leader you Need to Understand and Manage Yourself Well.” Rasmus Hougaard famously said. 3 SKILLS OF THE WORLD’S TOP LEADERS* Top leaders take care of themselves. They receive adequate sleep. They exercise. They have a healthy diet. […]

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How should a Hotel Manager behave through-out their Shift? (carry on reading or watch the video) From my Observations over 25 years there are a range of behaviours Successful Hotel Managers often perform on a daily basis. 12 ways to start your day like a Successful Hotel Manager: Take two minutes to breathe, pray, or […]

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Hotel Manager Tip No. 1 : Gradually shift your mental focus …… (please read on or watch the video) 6 Reasons Hotel Employees DON’T TALK to their Hotel Managers. Hotels can have a Cold Professional Culture. Caring happens outside Hotels. Hotel Managers are too Talkative. Curiosity about Hotel Employees is rare. Intimidating Hotels. What’s in your […]

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