Free Learning Blog

The Hotel General Manager had asked me to give a Training Event on the importance of cooperation and teamwork between the Restaurant and Kitchen teams, since neither group had a particularly high regard for the other in the Hotel, and the lack of cohesion and goodwill was hampering effectiveness and morale (carry on reading or […]

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A Financial Plan is a detailed look at the Hotels current and potential future financial position and will differ significantly depending upon the type of Hotel, size of Hotel, culture within the Hotel and the requirements of the owners (carry on reading or watch the video). Financial plans are the ENTIRE Financial Accounting Overview of […]

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I thought it would be fun to post some of the things I wish I knew when I started working in Hotels. If you know someone who recently started, or who is thinking about starting to work in a Hotel, please share this post with them (carry on reading or watch the video). Here’s what […]

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Regardless of how busy your Hotel is and you are during your shift – Your only mission is to serve (read on or watch the video). Always be patient. It might take practice. Do not show frustration. Be consistent throughout the shift. Do not let anyone enter your Hotel without a warm greeting. Never ask […]

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The Privilege of Serving a Hotel with all of your Heart, Might, Mind and Strength … (carry on reading or watch the video) I have learned as I become older and wiser, it is a privilege to have a job. I hope that each of us this year will maintain this privilege, if you already […]

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You don’t have to be saving lives in a Hotel every day to be in a Satisfying Job. You simply need to be following your passion and feel good about what you’re doing …. (carry on reading or watch the video) At every stage of my career in the Hotel Industry I have followed my […]

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Bad Service in Hotels is a disease that has yet to be cured. Non-caring attitudes and approaches sicken all of our customers and all of us alike (carry on reading or watch the video). However, if you don’t care, you should change jobs and not work within a Hotel. And, stop reading this article. It […]

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… As a hard-working Hotel Manager, it is not impossible to end the day dazed and confused. And disorganised. (carry on reading or watch the video) However, if you decide to get into a habit of an end of shift work routine that you complete – EVERY SINGLE DAY – things could be better? Of […]

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Recently, I have been asked to write about what I considered to be the most important Hotel Operations Issue? (carry on reading or watch the video) After some reflection I decided that it was the importance of Manners in today’s societies – after a few bad services I have received recently during Hotel experiences. In […]

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Whether you are a Hotel Supervisor already, you want to become one or you manage them – today I provide for you my opinion as to what they are or should be in a 250 word blog (carry on reading or watch the video). Roles and responsibilities vary by work department and Hotel, but in […]

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