Free Learning Blog

Hotel Workers must manage anger so we learn to defuse it before it becomes destructive. What follows are ideas that you can use to control anger when you experience it as a Hotel Worker (carry on reading or watch the video). First Acknowledge That you Have a Problem If you find it difficult to manage […]

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All experienced Hotel Managers have regrets. If you get Hotel Managers into an honest conversation, they often say the same things …. (carry on reading or watch the video) I wish I had the courage to say ‘no’ to my superiors when ‘no’ was due. I should have had no fear for doing the right things. […]

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Most Hotel Managers could improve how they are perceived to be doing by their Hotel teams with just a few small alterations (carry on reading or watch the video). Simply wishing team members a “Good Morning” or “Good Evening” could make all the difference to the beginning of a shift which is worrying a member of staff. […]

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Budgeting is the process of creating a plan to spend your money. Creating this spending plan (this Budget) allows you to understand whether you will have enough money to do the things you need to do or would like to do. (carry on reading or watch the video) Budgeting is simply balancing your expenses – the […]

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Collaboration is when two or more people or Organisations, perhaps a Hotel or Hotel Departments work together to achieve something successfully – having a common aim for a certain length of time (carry on reading or watch the video). Not all teams collaborate, but teams that do collaborate and co-operate are more likely to be […]

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Have you ever wondered what some of the most successful Hoteliers have been thinking at the height of their success? In no order of preference …. (carry on reading or watch the video) Conrad Hilton “The buyer is entitled to a bargain. The seller is entitled to a profit. So there is a fine margin […]

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Delegation is often very difficult for Hotel Supervisors and Managers.  Many Hotel Managers and Supervisors want to remain comfortable carrying out the same duties they have always carried out and making the same decisions they have always made – they simply believe they can do a better job themselves (carry on reading or watch the video). […]

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Regardless of whether it is Early, Late or Night – Your Front Office is not a hiding place. What follows are the skills that Front Office Managers say their Teams need to be successful in – their Ultimate List (in no order of importance) …. (carry on reading or watch the video) Multitasking Juggling multiple […]

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“It takes a Village to Raise a Child” – There is nothing shameful about asking for a little advice or assistance, especially in a Hotel at work (carry on reading or watch the video). In fact, research suggests that asking for advice can make you look more competent. That’s likely because people feel flattered that […]

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Hotel Life is funny. Some-how we are expected to know how to behave. No one gets a handbook upon turning 18 and our Induction does not cover all the rules we need to memorise and competencies we need to acquire (carry on reading or watch the video). Over the next few days I will cover […]

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