Free Learning Blog

Teams of Hotel Managers working together well takes thought, planning, communication, understanding, respect, humility and learning.  When it works, it seems that groups of Hotel Managers can overcome almost any obstacle.  And when it doesn’t, it appears that we revert to childlike behaviour, sometimes missing our target by a long way. I thought it might […]

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I care about people who do get me, those who like me and those that think professionalism is about getting results, not putting on a suit and tie and avoiding tough topics for fear of upsetting people (carry on reading or watch the video). Most Hotel Managers assume they have set clear expectations, however, from […]

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Good Hotel Coaches will nearly always have successful careers and regardless of which Hotel Department you work in and which level of your career you are at, the following are the characteristics needed to Coach in Hotels (read on or watch the video): You are Trustworthy The foundation of a good coaching relationship is trust. An […]

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How do I Coach my Employees in the Hotel? Coaching is a term often used in the Hotel but can have many meanings and interpretations. In this article I will focus on what coaching looks like, the characteristics good coaches hold, and why coaching is important? What is Coaching in Hotels? Often when we think […]

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5 Common Complaints about Hotel Meetings Do you ever go to a Meeting in your Hotel that is a complete waste of time? You are a really busy person and you could be spending your time more Productively? (read on or watch the video) I worked in one hotel for 18 months as a young […]

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Understanding the Hotel’s Financial Issues as a Busy Hotel Manager After I was promoted to my first managerial post, my own Hotel Manager made it clear that gaining management experience and continuing education wasn’t my only priority (read on or watch the video). Despite being a non-financial manager, he also expected me to become equally […]

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