Free Learning Blog

12 TOUGH Challenges Found in HOTEL LEADERSHIP These challenges of Hotel leadership are to be found inside every Hotel leader at some time. Stop blaming Hotels and others for your shortfalls and failures. Stop. Think. Behave. (Please read on or watch the video) The 12 Toughest Challenges of Hotel Leadership: Humility during success. Humility is the quality […]

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When YOU give your own staff feedback, it’s brilliant, caring, and helpful. When THEY give you feedback, it’s irrelevant, uncaring, and unhelpful (read on or watch the video). It’s interesting that your feedback is right, but their feedback is useless. Top ten reasons Hotel Managers ignore feedback: Hotel Employees don’t give feedback the “right” way. […]

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Is there Magic to a Good Hotel Strategy? A lot of people think that the creation of Hotel strategy is a mysterious process — something that’s secretly practised behind closed doors. But there’s no Magic in Strategy (carry on reading or watch the video). There are only two reasons for Hotel Strategy….. A Strategy is […]

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I’m a bit concerned that aspiring Hotel Managers are looking for a magic solution that they can easily apply and thereby instantly qualify to become a Star Performing Hotel Manager (Read on or watch the video). The world of Hospitality just isn’t like that…. Many years ago, I had an employee who wanted to be […]

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What do capability, motivation, and expectations have in common? All three are essential for Successful Hotel Service (read on or watch the video). Capability Let’s use your Hotel as an example. For your Hotel, capability includes the basic skills necessary to be able to answer questions and help customers. Some of these capabilities are technical, […]

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Hotel Managers should know and many people who have worked with me know that two of the biggest Hotel Operations Management Principles are “No Surprises” and “No Rushing.” (read on or watch the video) No Surprises is simply a sure sign of adequate planning. When you work in a Hotel you have to anticipate what […]

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Hotel Managers and Employee Personal Problems There’s a naive belief among many Hotel Managers that employee personal problems should be irrelevant to job performance and therefore something that managers can ignore. We like to believe that when employees enter the Hotel, all of their personal problems are left behind. To Hotel Managers with this belief, […]

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One of the biggest surprises to a new Hotel Manager is the intense stress brought about to keep their Hotel Staff always to work productively. This is especially true for Hotel employees who aren’t always doing the same thing day after day (read on or watch the video). Your staff not being effective can be […]

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