Free Learning Blog

Rather than looking at what makes a great Hotel Head of Department Manager by looking at specific individuals, I am sharing with you my Experiences of What the Best Managers do to create and maintain the strongest Hotel Departments? (read on or watch the video) Put another way, “what traits distinguish exceptional Hotel Department Managers?” 1. They […]

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Of-course you need great people skills and a sufficient amount of technical knowledge to guide a Team in a Hotel (read on or watch the video). But the best Team Managers have mastered more than the basics – they insist that proficient Hotel Team Managers can become highly effective by following these tips: They Share […]

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When you Manage a Hotel Food and Beverage Team and someone tells you that good Food and Beverage Management simply does not exist, it can be more than a little frustrating… So, for what it’s worth, I’d like to share my current list of ten things great Food and Beverage Managers do (read on or […]

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5 Reasons Why You Need to Love Your Hotel Job… I was recently speaking to a Hotel Manager about his career. He was considering making a move from his current employer to be able to pursue other interests, but wasn’t sure if he should? (read on or watch the video) His current job was with […]

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You would be surprised at how few Interviewees think about the following Crucially Important areas when going for an Crucially Important Interview at a Hotel (read on or watch the video): Wear the Right Outfit Make sure you know what the dress code is for the Hotel. One good idea is to check before the […]

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Sometime we are so busy working (or staying) in Hotels that we often forget to really think of others (read on or watch the video). But a small gesture of kindness can not only make someone else’s entire day, but it can also make you feel good. Here are 20 ideas to get you started: […]

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Let’s start out with this fact: Annoying people are inevitable in Hotel Work. Work colleagues, long-term and regular guests, suppliers and the competition – you can’t hide from them forever (read on or watch the video). But here’s another fact that you may not want to come to terms with – hate is a destructive […]

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Welcome to Hotel and Hospitality Management in 2018. It’s fun, it’s exhausting, it’s rewarding — but most importantly it’s here to stay? But what might have worked for you before might not work for you now and in the future? Read on or watch the video You may have to acquire a new set of […]

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Guests crying and shouting, teams shouting and under-performing, suppliers under-performing and agitated, the accountant agitated and obnoxious and the Hotel General Manager obnoxious and cruel; and that is just before your mid-morning coffee…(read on or watch the video). Hotel Operations Managers fill a critical role in a Hospitality business – You cannot be a Hotel Operations […]

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Decisions, decisions, decisions. Our lives are full of them in Hotels and Hospitality. Whether it is just what to do during the typical late or early shift or something more complex in a project you are involved in, the volume of options available for any given Hotelier can seem endless (read on or watch the […]

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