Free Learning Blog

Here are some Marketing Tips for those amongst us who have never had the opportunity to attend a Marketing Class or Read a Marketing Text to help you find your Hotel’s or Department’s ideal customers (It is worth investing time in this short discussion): Every Hotel Manager should be intensely focused on their customers. A […]

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After devoting my life to a journey in Hotels and Hospitality, I thought it fitting to share some of my discoveries with you… ( read on or watch the video). Everyone in Hotels has problems – don’t presume others have it easy. Every Department. Every Shift. Every Religion. Every Age. This is universal – your work mates, your […]

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No Hotelier is perfect. We’re all prone to being unprofessional, particularly when we are during that busy Shift. That’s why we all need a reminder of examples of things to avoid if we want to be seen as Professional by all of those around us (read on r watch the video): Bad Language never helps; if someone […]

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What makes a Hotel Successful? (read on or watch the video) If we had the answer to this simple question, then surely, every one of our Hotels would be at 100% + Occupancy and there would be queues at the doors of our Restaurants and Bars? But in most of our Hotels there is not […]

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Team Working in every Hotel Department can pose real challenges in unexpected ways; however simple adjustments can improve the ways in which everybody works together and behaves – regardless of the Hotel and the Department ( read on or watch the video). Here are five reasons why Hotel Departmental teams struggle: The Department Team lacks a […]

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I was a Hotel Night Shift Workers and No – I am Not Stupid …. (read on or watch the video) My name is Stephen and I’ve got a confession to make: I used to be a Night Shift Worker in a Hotel and I enjoyed it. The subservient side of the job lead many […]

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Most Hotel Managers genuinely do their best to provide their staff with a happy Hotel to work in, but even these individuals can accidentally make mistakes (read on or watch the video). Unfortunately, some Hotel Managers go beyond the occasional mistake and slide into the Toxic category. If you have experienced any of the following situations […]

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Every Chef has their own practical skills for their Kitchen work, but whether a Chef realises it or not, there still continue to be some other Critical Skills required to be successful in the Kitchen, this list is hardly surprising (read on or watch the video): Verbal communications How well do you come off on the […]

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Reflect upon the following Reasons “Why do I believe Hospitality Managers Succeed?” and “Why do they Fail?” and consider which are your Strengths and which are your Weaknesses? – and then it is up to YOU if YOU do something with the list? (Read on or watch the video) I regularly avoid responsibility when things […]

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