Free Learning Blog

Can ANYBODY Become a Hotel Manager? Today I will be writing once again about the skills you might need to become a Hotel Manager. And will be questioning the real difference between Management and Non-Management Hotel Jobs for those wondering whether it was the right thing for them? (read on or watch the video) I […]

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Sawyers Laws of Hotel Managers’ Behaviour I have decided to tell you about my own Hotel Management Laws from my own experiences that suggest How Hotel Managers behave in and around their Hotels unless their own Managers or other Stakeholders prevent this behaviour (read on or watch the video). All Hotel Manager Experience All of […]

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The 7 Biggest Challenges of a Manager Hotel Management is complicated. I’ve previously written about why you might want to become a Hotel Manager and the skills needed by Hotel Managers. Today I discuss the biggest challenges faced by Hotel Managers (read on or watch the video). 7 – Responding to a Crisis No matter how […]

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Do you remember that Hotel Manager who taught you to fold your first Napkin or the person who taught you How to Check-in your First Hotel Guest? Top and Tail a Mange Tout or Make your First Bed? Of course you do? (read on or watch the video) The Best Hotel Managers make their staff […]

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One of the joys for new Hotel Managers in Managing within a Hotel is supporting their team members. One of the challenges of managing Teams as a new Hotel Manager is navigating the many weaknesses you and your employees might develop in your relationships over time (carry on reading or watch the video). This article […]

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Hotel Workers should Rest One Day Each Week Ask any Hotelier and they will tell you How essential Rest is for a Hotel Worker’s health? As when the body is deprived of sleep, it is unable to work properly (carry on reading or watch the video). Rest is needed for muscles to repair themselves and […]

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How can a Hotel Manager go about identifying which of their staff have the most potential? Here are the rules that a Hotel Manager could use (read on or watch the video): Staff are good at what they do Straight forward enough? High-potential employees are extremely talented and produce consistently great work. They work well […]

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Sometimes Hotel Employee engagement involves getting back to the REAL basics of Hotel Management. High-quality employee-employer relationships aren’t automatic. Hotels that understand the hard work it takes to build trust will be more successful. It’s easy to lose focus on what matters in terms of Hotel Employee Satisfaction. We focus on small perks or bonuses and […]

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What is Continuous Improvement and do I need it in my Hotel? Continuous Improvement relates to Quality Management – whether it is in a Hotel or any other business. Continuous Improvement relates to Quality Management – whether that relates to personal behaviour or the standards of a product or a service? (read on or watch […]

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