Free Learning Blog

The traits that might make up a Great Hotel Leader can vary depending on the Hotel, Organisation, team and work environment (read on or watch the video). Hotel Leaders will also vary in style – are you someone who dictates the group and doesn’t listen to anyone else’s opinion? Or do you lead with a […]

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Ways to Keep Employees Motivated and Challenged (read on or watch the video) One of most valuable skills you can have as a Hotel Manager is the ability to engage and challenge the people you work with. When you have the right workers and manage them well, the result is a Hotel workforce that performs […]

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I am always being asked what it takes to succeed in Hotels? So rather than just take my ideas on the topic, for once I am taking some ideas of those more famous, wealthy or clever than me on the subject of success (read on or watch the video). “Success is no accident. It is […]

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How to Professionally Deal with a Bad Hotel Manager? You’re weary. You’re frustrated. You’re unhappy. You’re demotivated. Your interaction with your Manager leaves you cold. They are a bully, too intrusive and over controlling, always picking on you. And petty. (Read on or watch the video) They take credit for your work, never provides positive […]

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Hotels offer a wide range of career options, but, to be successful in our Hospitality Industry, you need 6 Rare Qualities and Skills that employers are searching for and that customers expect. Do you have the following 6 Rare Qualities and Skills? Commitment In the hospitality industry, you must be committed to ensuring customer satisfaction. You must […]

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Understanding Goals and Objectives in Hotels Have you ever been asked what the difference is between Goals and Objectives? These two often used and important terms are perhaps the two most misused and confused terms in all of Hotels and Hotel Managers Careers? (carry on reading or watch the video) Goals and Objectives A Goal […]

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Does Every Greedy Hotel Manager Know How to Increase their Hotel Profit? With Profit is the most efficient way to run a Hotel business. However we must agree, running our Hotel with efficiency, means running it with Greed. But Isn’t Greed Good? (read on or watch the video) Profit is simply the sales revenue remaining after […]

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All Hotels are complex. The activities of a Hotel could never be said to be simple and smooth from the point of Making a Reservation through to the point Receiving Payment; all activities should rather be regarded as an intricate set of processes (read on or watch the video). These processes fall under the collective […]

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The Hotels and Hotel Managers who learn to use data for improved decision-making will win at what they do. These Hotels will be able to monitor and respond to changing conditions and emerging customer needs faster than their data challenged Hotel competitors (carry on reading or watch the video). Developing an Hotel-wide data strategy is […]

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Hotel Manager’s Guide to Strategy Strategy is an important area of Hotel Management, complete with its own set of expert opinions on what it means and how to best develop it. And like everything else in Hotel Management our understanding and our approaches to strategy must evolve as the World changes quickly and continuously around us […]

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