Free Learning Blog

When I was training to be a Hotel Manager I realised that I had not had a truly awful shift in the Hotel until I was so frightened that I had to call either the Police, the Ambulance or the Fire Brigade – one of the emergency services … I worked as a Duty Manager […]

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Hard work is one of the ways you can achieve success with your Hotel Work. For those of us who aren’t wealthy, smart or lucky, it’s the only way (read on or watch the video). While each person’s path to success will be unique, for most successful Hoteliers, their hard work will include the following: Their […]

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Regardless of what your Hotel Project might be – All too often, we try and form teams for Projects in our Hotels just by gathering some people together and then hoping that our employees somehow find a way to work together. However, to design, develop and support a highly effective project team in your Hotel or […]

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What I Knew from Hotel Shift No. 1? In all reality, if you don’t enjoy your hotel work, you won’t get very far professionally, but even the most glamorous hoteliers have long, dull, never ending days sometimes. I knew quite quickly. Work is Work. Hotel Work was not meant to be Fun. As negative as this sounds, it’s not […]

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Every day I came to work with a smile on my face and a shirt that was ironed to the most extreme creases. I was an Hotel Manager and everybody knew it – it said so on my badge. But, did I make a Difference? (read on or watch the video) When you first joined […]

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Hospitality is a tough job that teaches you a lot of things, but most of all, working in Hotels teaches you how to be a good customer…but what is it that makes a Good Customer? (read on or watch the video) You say “Hello” when you walk in…What-ever the time of day and however you feel, […]

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I never really knew what a Hotel Supervisor was when I first started work; I knew Hotel Supervisors were paid more than me and I knew that they did different things which I wasn’t expected to; but I never really knew precisely what? (read on or watch the video) Regardless of where I worked within Hotels […]

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Seeing a new guest walk through the front door, I leapt up from my seat (read on or watch the video). “Easy,” said the Hotel Manager next to me. He placed a hand on my shoulder and guided me back into my chair like a sports trainer. “Give the Front Office a few minutes to […]

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Meetings are normally an inevitable factor in the world of Hotels, and depending on your job and personal circumstances, they can even be routine. However, having a successful meeting can be anything but straight-forward…(read on or watch the video) …Appropriate preparations must have been made if the meeting is to be an effective meeting. Agendas will […]

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  Providing Good Customer Service to your Hotel Guests is critical to the Hotel’s survival (read on or watch the video). Providing Good Customer Service is simply achieved through offering Good Quality Products and Services? But this does not mean providing the “Best available”, but rather providing “what is expected – because it is promised” […]

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