Free Learning Blog

Do you remember that Hotel Manager who taught you to fold your first Napkin or the person who taught you How to Check-in your First Hotel Guest? Top and Tail a Mange Tout or Make your First Bed? Of course you do? (read on or watch the video) The Best Hotel Managers make their staff […]

Read More

One of the joys for new Hotel Managers in Managing within a Hotel is supporting their team members. One of the challenges of managing Teams as a new Hotel Manager is navigating the many weaknesses you and your employees might develop in your relationships over time (carry on reading or watch the video). This article […]

Read More

Hotel Workers should Rest One Day Each Week Ask any Hotelier and they will tell you How essential Rest is for a Hotel Worker’s health? As when the body is deprived of sleep, it is unable to work properly (carry on reading or watch the video). Rest is needed for muscles to repair themselves and […]

Read More

How can a Hotel Manager go about identifying which of their staff have the most potential? Here are the rules that a Hotel Manager could use (read on or watch the video): Staff are good at what they do Straight forward enough? High-potential employees are extremely talented and produce consistently great work. They work well […]

Read More

Sometimes Hotel Employee engagement involves getting back to the REAL basics of Hotel Management. High-quality employee-employer relationships aren’t automatic. Hotels that understand the hard work it takes to build trust will be more successful. It’s easy to lose focus on what matters in terms of Hotel Employee Satisfaction. We focus on small perks or bonuses and […]

Read More

What is Continuous Improvement and do I need it in my Hotel? Continuous Improvement relates to Quality Management – whether it is in a Hotel or any other business. Continuous Improvement relates to Quality Management – whether that relates to personal behaviour or the standards of a product or a service? (read on or watch […]

Read More

Motivation is powerful in Hotels. Sometimes it is easy to get motivated and you find yourself excited during your shift. Other times, it is nearly impossible to figure out how to motivate yourself and you’re trapped in a shift of misery, not knowing what to do from beginning to end? (read on or watch the video) […]

Read More

How to Deal with People Judging You and Your Work? It doesn’t matter which Hotel you work in, which department you choose to work in, and how you choose to live outside of work – whether you are a worker, a supervisor or a manager; have children or choose not to have children; travel or […]

Read More

I am struggling today. If you’ve ever struggled in a Hotel, something you care about, maybe you will understand my struggle? (read on or watch the video) It has been 3 weeks since my last day off. I have been working for 12 hours today. During these sometimes, frustrating moments, I have written a new […]

Read More