Free Learning Blog

Whether the Hotel has 50 or 5,000 bedrooms its staff do not just magically turn up to clean bedrooms, check Guests in and out, pour their drinks and cook their breakfast (read on or watch the video). Managing People is a real skill, whether in a Hotel or anywhere else… Recruitment, Hiring, Training, Communications, Coaching, Performance Management, […]

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Hotel Housekeeping is physically hard work and mentally hard work. Think about it …through-out your entire shift you’re under physical duress or anxiety (or both)? But what is all the fuss about? They are only making a few beds aren’t they? (read on or watch the video) What follows are 10 Reasons why I think Hotel […]

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Our Early Years speed by before we know it and Hoteliers want to make sure they did them justice (read on or watch the video). Did we worry about the right things? Are we where we should be now? The best way to prepare ourselves for our Future is to make sure we spend time […]

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Many Hotel Workers, Supervisors and Managers spend way too much time at work (read on or watch the video). In many Hotels the typical working week for a typical full-time employee is more than 47 hours. Amid all that team-building togetherness, it’s easy to blur the line between our professional and personal lives — and jeopardise […]

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How to Succeed during a Hotel Interview? First impressions are everything and making a good one during a Hotel Management job interview can very well get you the job of your dreams in a Hotel (read on or watch the video). Interviews can be very stressful, the only way to calm your nerves is to […]

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All of our Experiences working in Hotels Make us Stronger People. But some of us can take more Control of our Lives than others for one reason or another (carry on reading or watch the video).  Here are some behaviours which are not Criminal in Hotels and are typical of Hotel Managers who might be […]

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Here are some Marketing Tips for those amongst us who have never had the opportunity to attend a Marketing Class or Read a Marketing Text to help you find your Hotel’s or Department’s ideal customers (It is worth investing time in this short discussion): Every Hotel Manager should be intensely focused on their customers. A […]

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After devoting my life to a journey in Hotels and Hospitality, I thought it fitting to share some of my discoveries with you… ( read on or watch the video). Everyone in Hotels has problems – don’t presume others have it easy. Every Department. Every Shift. Every Religion. Every Age. This is universal – your work mates, your […]

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No Hotelier is perfect. We’re all prone to being unprofessional, particularly when we are during that busy Shift. That’s why we all need a reminder of examples of things to avoid if we want to be seen as Professional by all of those around us (read on r watch the video): Bad Language never helps; if someone […]

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