Free Learning Blog

New Hotel Managers frequently make the same Mistakes as they adjust to their new roles (read on or watch the video). If these mistakes remain uncorrected, mistakes become habits making working with our New Managers a miserable experience. Today let us consider the term New Hotel Manager to mean an individual who is entering their first ever Management […]

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“That’s Not My Job” the General Manager said as he kicked his Office Door Open again (read on or watch the video).   This is a Story about my Hotel Managers – G.M., Ops., H.O.D. and Nobody.  There was an important job to be done around the Hotel and G.M. was sure that Ops. would […]

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Talking at work – making conversation – is an essential Hotel Workers skill – regardless of where your Hotel is situated and what type of Hotel you work in – there’s no way to avoid it! We often forget how important everyday talking is when you’re a good Hotel Employee. (read on or watch the video) […]

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Do Hotel Concierge or Housekeeping provide the Best & Hotel Front Office and Food & Beverage the Worst Hotel Customer Service? (read on or watch the video) Hotel Guests only want a few skills from the Hotel Staff that they come across during their experiences. Perhaps the most-needed skills to master would include. Persuasion Skills […]

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Every Hotel employs one or more Financial Managers – but what do they actually do? Hotel Financial Managers appear to be doing nothing, as they never carry a tray, prepare food, check guests in or make a bed. They just appear to sit in an office all day. I never see them really carry out any […]

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A big decision needs to be made around the Hotel. Everybody is looking to you to make that decision; you are anxious that it will impact significantly upon your Hotel and maybe even your career if it goes wrong? … But the Hotel General Manager went on holiday with a clear “do not disturb” notice. What do […]

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Is Commercial Awareness the most Important Hotel Management Skill for a Hotel Manager working in a big city today? I think possibly so…  (read on or watch the video) When an employer thinks you have Commercial Awareness, they trust you to make decisions that do not threaten the Hotel’s current and future ability to make […]

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Although you probably do not want to hear about it, the first thing I am going to tell you about today is what my lousy first Assistant Hotel Manager job was like, and how my General Manager ignored me (read on or watch the video). Today I feel like telling you about how, when I […]

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Chefs are our lions; the pride of the Hotel. I was a Hotel Food and Beverage Manager. I got all the glory. And credit. And guess what? I soon realised that I only deserved part of it (read on or watch the video). Respect Chefs. I learned early on that they are key to being […]

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In the days before I worked in Hotels, I rather naively imagined everybody was friends in Hotels – the distinctions between what various departments did, or the differences between the various roles within them, was unclear? (read on or watch the video) Even when I started working in Hotels and the true picture came into focus, […]

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